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Wow. I am NOT impressed.
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- TheSoMeEx
- Rocketeer
- Posts: 83
- Thanks: 0
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I've been supporting RocketTheme off and on since Joomla 1.X. I have my own account, and when a client wants a specific template, I have them sign up. I've probably brought in 15+ members/year - MANY times what I've taken to other template sites.
In the beginning, I was an extremely active member of these forums, but now I don't need support often.
However, now that I do need support, I apparently get ignored.
www.rockettheme.com/forum/index.php?f=52..._v=viewtopic#p708094
Not only have I posted here in the forums and been ignored, but I sent message directly begging for an answer, with not a single peep from the team.
Very frustrating.
It's one thing if someone checks and can't figure it out, but radio silence is never what I expect from RocketTheme.
I hope someone sees this. It'll do no good now, except that maybe if I wasn't supposed to be ignored, someone will see there is a gap in communication and be able to fix it before it affects someone else. - Heather M. Claus
www.heatherclaus.com
Web Development Specializing in Making a Profit Through CMS, eCommerce, and Community Design
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- CMYKreative
- Elite Rocketeer
- Posts: 706
- Thanks: 15
- I've replied to your original posting, try turning off the Mootools Upgrade plugin, that is one thing that always seems to break every single gallery out there.
- CMYKreative : Graphic Design , Web Design , Printing , Banner Ads , Branding and more.
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- David Goode
- Preeminent Rocketeer
- Posts: 17058
- Thanks: 890
- Web Designer and Host
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Hi there,TheSoMeEx wrote:
I've been supporting RocketTheme off and on since Joomla 1.X. I have my own account, and when a client wants a specific template, I have them sign up. I've probably brought in 15+ members/year - MANY times what I've taken to other template sites.Glad you have been able to improve your skills and bring in some new members - Thanks
In the beginning, I was an extremely active member of these forums, but now I don't need support often.
TheSoMeEx wrote:However, now that I do need support, I apparently get ignored.Our apologies for that but we don't deliberately ignore people. Occassionally we do suffer with high post levels, especially when a new template or extension is released. This may mean some days we don't get to all the new posts. As we use an 'unanswered' list to identify fresh threads it can lead to some posts getting missed if people bump posts or another member replies. Often this occurs when someone adds new information by posting again instead of editing their original post.
www.rockettheme.com/forum/index.php?f=52..._v=viewtopic#p708094
TheSoMeEx wrote:Not only have I posted here in the forums and been ignored, but I sent message directly begging for an answer, with not a single peep from the team.Was this a private message to a specific Mod or Team Member? Can you PM me with details and I will see if I can get an explanation for you.
TheSoMeEx wrote:Very frustrating.With 45,000+ members and a wide range of questions it is inevitable that some posts will get missed (not ignored) and we always try to keep up with the new posts as well as the unanswered ones but we are only human :cheesy:
It's one thing if someone checks and can't figure it out, but radio silence is never what I expect from RocketTheme.
I hope someone sees this. It'll do no good now, except that maybe if I wasn't supposed to be ignored, someone will see there is a gap in communication and be able to fix it before it affects someone else.
Do you still need help with your original problem?
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
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- JRWserviceCORP
- Sr. Rocketeer
- Posts: 171
- Thanks: 0
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I've had this issue too most recently (
www.rockettheme.com/forum/index.php?f=23..._v=viewtopic#p709235
) I have a work arround in place, but need the solution. I understand the difficulty ( this post was answered 22 days after making it,
www.rockettheme.com/forum/index.php?f=23..._v=viewtopic#p661738
)
I almost feel like I'd pay MORE for my membership if I had an SLA that would have questions addressed more promptly. I'd hoped that developer would do that, alas it does not.
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- David Goode
- Preeminent Rocketeer
- Posts: 17058
- Thanks: 890
- Web Designer and Host
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Hi there,
I just took a look at your post from yesterday and unfortunately you haven't given us a link to look at
One of the first things we ask is a link to the problem. Recently we are also having to ask people what version of Joomla they are using.
It just prolongs finding a solution when we don't have enough information to start with.
Hope this helps
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
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- TheSoMeEx
- Rocketeer
- Posts: 83
- Thanks: 0
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LOL! Ok, another thing that annoys me is that the subscribe feature seems to work randomly.
@CMYKreative, I did turn off MooTools. That is one of the first things I check. It didn't do any good.
Thanks!
@David I used the "Email us a question" link at:
www.rockettheme.com/contact-us
to contact RocketTheme directly, in addition to my two postings.
As I said, I don't need the assistance anymore. I do appreciate getting some response, though. It was very frustrating getting nada. - Heather M. Claus
www.heatherclaus.com
Web Development Specializing in Making a Profit Through CMS, eCommerce, and Community Design
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