ROCKETTHEME IS CLOSING ON JUNE 30, 2025. As a thank-you to our community, enjoy 50% off all themes with the promo code THANKYOU before we shut down.
Read our Farewell Blog Post for more details.
We joined the Wrong Club - need Wordpress
-
-
- ADMAX
- Jr. Rocketeer
- Posts: 46
- Thanks: 0
-
I had my client login and join the club so that I could update the Perhelion WORDPRESS theme. I just discovered that the client signed us up for the wrong club - we don't want to be in Joomla.
Can someone in admin please move our subscription to Wordpress club? And if so please do it ASAP.
Thank you in advance for your promptness. --marcus
-
-
-
- prim
- Preeminent Rocketeer
- Posts: 17290
- Thanks: 217
-
Please use this:
www.rockettheme.com/contact-us
- Please reply with a direct link to the issue & create a new thread for each new issue.
A template is only as good as the content that goes into it
- DanG
-
-
-
- ADMAX
- Jr. Rocketeer
- Posts: 46
- Thanks: 0
-
Thank you. Yes I did send the contact form... BUT that was Saturday and no response yet.
Any admins: I am desperate to get the Perhelion Update immediately - we blew the weekend.
Please immediately switch our membership to Wordpress... and if that cannot be done post haste then please immediately PM me the Perhelion Update so that I do not lose another day.
Thank you in advance. EMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.
-
-
-
- James Spencer
- Preeminent Rocketeer
- Posts: 46340
- Thanks: 50
- Please send your email again, it does not appear in the support inbox.
- James Spencer / Developer & Support / Hull, UK
-
-
-
- ADMAX
- Jr. Rocketeer
- Posts: 46
- Thanks: 0
-
James S! wrote:
Please send your email again, it does not appear in the support inbox.Okay, resent - almost 72 hrs have passed. I don't recall ever getting good response at Rocket, even when our club was current in the past. >>
From: RocketTheme Support [This email address is being protected from spambots. You need JavaScript enabled to view it.]
Sent: Monday, September 19, 2011 11:45 PM
To: This email address is being protected from spambots. You need JavaScript enabled to view it.
Subject: Copy of message sent to RocketTheme Support
RT Username: laphysiquejulie
SECOND NOTICE - PLEASE!
I had my client login and join the club so that I could update the Perhelion WORDPRESS theme. I just discovered that the client signed us up for the wrong club - we don't want to be in Joomla.
Can someone in admin please move our subscription to Wordpress club? And if so please do it ASAP.
-
-
-
- ADMAX
- Jr. Rocketeer
- Posts: 46
- Thanks: 0
-
FYI - my earlier contact form submittal yesterday >>
From: RocketTheme Support [This email address is being protected from spambots. You need JavaScript enabled to view it.]
Sent: Monday, September 19, 2011 3:29 PM
To: Marcus Keith
Subject: Copy of message sent to RocketTheme Support
RT Username: laphysiquejulie
See this thread. I am still waiting for response, desperately need Wordpress club. Previous message sent Saturday, is anyone home? >>
www.rockettheme.com/forum/index.php?f=15...43816&rb_v=viewtopic
-
-
-
- prim
- Preeminent Rocketeer
- Posts: 17290
- Thanks: 217
-
Yes? I don't really understand your last post
- Please reply with a direct link to the issue & create a new thread for each new issue.
A template is only as good as the content that goes into it - DanG
-
-
-
- James Spencer
- Preeminent Rocketeer
- Posts: 46340
- Thanks: 50
- I checked all our accounts and no email has been received as described. Nevertheless, your support request has been processed, please relogin to see the account changes.
- James Spencer / Developer & Support / Hull, UK
-
-
-
- ADMAX
- Jr. Rocketeer
- Posts: 46
- Thanks: 0
-
James S! wrote:
I checked all our accounts and no email has been received as described. Nevertheless, your support request has been processed, please relogin to see the account changes.Thank you James. The account is still screwed up - now it needs a credit because the client bought-paid TWICE (as of a short while ago).
-
-
-
- James Spencer
- Preeminent Rocketeer
- Posts: 46340
- Thanks: 50
- I have forwarded the matter to our billing department, your refund will be issue shortly.
- James Spencer / Developer & Support / Hull, UK
-
Time to create page: 0.081 seconds