Wrong Subscription Purchased
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- mgomez
- Newbie
- Posts: 9
- Thanks: 0
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Please need assistance.
Do you know who I can turn to because I purchased WordPress Subscription when I needed Joomla and now cant change it in MY Subscription area.
Thank you in advance
Not sure how to reach anyone in Support to assist in this matter. i did send an email to support but have not heard anything yet.
Many thanks.
mgomez
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- Ben Lee
- Elite Rocketeer
- Posts: 4193
- Thanks: 42
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Account questions are best answered through the Contact Us email form:
http://www.rockettheme.com/contact-us
:cheesy:
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- mgomez
- Newbie
- Posts: 9
- Thanks: 0
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Unfortunately support has not responded at all and I really needed to get started.
If anyone knows how to get a hold of support other than the regular support email where I have sent a few requests already and the Contact Us area, I would appreciate it.
This is really frustrating. It was my fault I purchased the wrong subscription but that I cant reach support makes it even more frustrating.
Maria
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- Arifin FinLy
- Preeminent Rocketeer
- Posts: 17372
- Thanks: 18
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Hello Maria,
Your issue has been taken care by our team via support email. Let us know if you need any further assistance.
Cheers,
Arifin
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- SaskSupport
- Newbie
- Posts: 10
- Thanks: 0
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phew, I thought I'd be stuck, I too purchased the wrong subscription, not sure why/how I missed it, I was even aware that it was per type,
glad I didn't see a response like "sorry too bad, thats what you bought"
reassuring that I've made a right decision, looking forward to what I can do with these awesome looking products,
cheers,
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- SaskSupport
- Newbie
- Posts: 10
- Thanks: 0
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well it's been a couple hours now, considering I sent my request in within minutes of signing up I'm a little frustrated...
was really excited, but now i just get to sit and stew.....
if somebody there happens to catch this, maybe you could help a new guy out, I'm dying to get started on this....
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- SaskSupport
- Newbie
- Posts: 10
- Thanks: 0
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ok, well I guess the support has something to be desired,
not a great first impression at all,
I've never waited this long for a response from any other web based company,
for the first time ever I'm going to review paypals refund policy,
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- Andy Miller
- Preeminent Rocketeer
- Posts: 9919
- Thanks: 96
- Web Kahuna
- Sorry about this, it seems your email was in limbo. This has now been taken care of. Cheers.
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- Ayyoub Ajmi
- Jr. Rocketeer
- Posts: 40
- Thanks: 0
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I did the same mistake. Purchased Joomla instead of Wordpress.
I thought my email won't be answered but it was taken care of immediatly (in minutes).
Thank you.
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