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Disappointed about support
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- Enrico Contri
- Sr. Rocketeer
- Posts: 140
- Thanks: 0
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I'm using rockettheme for years but now I don't know what's happening...
I'm having important trouble with wordpress theme and from the results depend the possibility to renew subscription for this year...
I've posted message and asked directly to staff but noone seems to have an answer...
www.rockettheme.com/forum/index.php?f=49...33788&rb_v=viewtopic
www.rockettheme.com/forum/index.php?f=29...50178&rb_v=viewtopic
According to netiquette I've used forum "search" and I found these topic where I added my question... there is a possibility to have almost an answer?
Thank you
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- Cliff Pfeifer
- Preeminent Rocketeer
- Posts: 8444
- Thanks: 20
- Website Developer
- Can you please describe the problem you are having and provide a link to your site? Generally it's better to post a new question as opposed to adding to an existing thread. Moderators look for unanswered threads and do not see that you have posted a question if you do it like that.
- The difficult we do immediately, the impossible takes a little longer.
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- Enrico Contri
- Sr. Rocketeer
- Posts: 140
- Thanks: 0
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Thanks!
I've installed Omnicrom template in Wordpress but I can't save Settings.
I click "save" and... nothing change.
I send you login detalis in PM!
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- Cliff Pfeifer
- Preeminent Rocketeer
- Posts: 8444
- Thanks: 20
- Website Developer
- Hi, I took a look. What exactly is not saving? I went into your layouts and moved the sidebar to the left side and saved and it worked fine, then I moved it back and saved and that also worked. What is the exact problem you are having?
- The difficult we do immediately, the impossible takes a little longer.
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- Enrico Contri
- Sr. Rocketeer
- Posts: 140
- Thanks: 0
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go to Omnicrom theme --> Layouts --> Header Position
I set it to "2" and after saving it comes back to "1" , so I have logo and top menu on two lines...
Thank you!
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- Cliff Pfeifer
- Preeminent Rocketeer
- Posts: 8444
- Thanks: 20
- Website Developer
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Hi, this is happening because you do not have a Gantry Widget Divider in between your widgets. The divider widget is what creates the split enabling you to have multiple positions. The layout will not see multiple columns until you put this in.
This process is explained in detail in one of the posts you referenced. The answer was there the whole time. The reason we ask you to search before you post is because the answer is most likely already on the forum somewhere, and in this case it was. The answers only help you if you read them and try the solutions posted by our moderators.
If you would like better support in the future, you need to post your questions in a more detailed manner and provide us with relevant information related to your problem. Please check the Top Tips for Support for the info we need to provide the quickest and best response. - The difficult we do immediately, the impossible takes a little longer.
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