joined club can't download templates
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- Stephen Hulbert
- Jr. Rocketeer
- Posts: 45
- Thanks: 0
- just joined Joomla Club and am trying to downlaod Modulus template to no avail - says i don't have premission although i can logon successfully - what am i doing wrong...? thanks - steve
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- J!eremy
- Elite Rocketeer
- Posts: 2108
- Thanks: 8
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Hello there, please fill out the form here:
www.rockettheme.com/contact-us
They will be able to take a look at our account.
Thanks! - Send moderators PMs ONLY if they request it.
James' First Blog Post lol
Top Tips for Support
Be SPECIFIC when posting.
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- Stephen Hulbert
- Jr. Rocketeer
- Posts: 45
- Thanks: 0
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hey jeremy - thanks - i did bbut received no response - probably need to be more patient
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- prim
- Preeminent Rocketeer
- Posts: 17290
- Thanks: 217
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1. Clear browser cache to see if it makes any diference.
2. Check that you joined the correct club.
3. Wait for a response if the 2 above doesn't work
- Please reply with a direct link to the issue & create a new thread for each new issue.
A template is only as good as the content that goes into it
- DanG
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- Stephen Hulbert
- Jr. Rocketeer
- Posts: 45
- Thanks: 0
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hi prim - thanks - have tried all the above and nothing is working - i have joined the joomla club - i can logon but get this error message when trying to download a template - "You didn't have the correct subscription to view that page. Please join or renew your membership in the one of the following clubs: Joomla Template Club, Developer Joomla Template Club" - support response is slow...
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- Kat05
- Preeminent Rocketeer
- Posts: 25898
- Thanks: 334
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hi there,
you can't download ANY template or only modulus?
can you try another browser or even different computer?
we've seen a similar issue before which was caused by a firewall.
kat
- Kat05 / QA Lead & Support / Germany
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- Stephen Hulbert
- Jr. Rocketeer
- Posts: 45
- Thanks: 0
- hi kat - no - tried all alternatives - no luck - just get the above referenced error message - would a firewall actually cause that type of error message....? thanks steve :shock:
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- Stephen Hulbert
- Jr. Rocketeer
- Posts: 45
- Thanks: 0
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quick update - magically - it now works so i guess support worked out the issue behind the scenes - thanks for the responses
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- prim
- Preeminent Rocketeer
- Posts: 17290
- Thanks: 217
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Glad it's sorted now
- Please reply with a direct link to the issue & create a new thread for each new issue.
A template is only as good as the content that goes into it - DanG
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