What are the rules re. paying for help ?
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Hi,
Just having a few issues recently with Rockettheme templates and wondered if there is a protocol in place which allows for a bounty to placed on a fix ?
For example, a lot of folks are struggling with the moomenu drop-down issues in IE6. Personally, I need this fixed asap as I have many live customer sites out there with this bug.
So I'd be happy to pay a reward to anyone who came up with a fix.
Is this frowned upon and would it divert RT techies from other important work ?
If this is deemed Bad Karma, why not have a charity fund setup, or a PayPal 'tips' box ?
Hey I'm full of ideas today (full of *something* anyway).
Paul.
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- James Spencer
- Preeminent Rocketeer
- Posts: 46340
- Thanks: 50
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For the dropdown issues in IE6, that is mainly due to 3rd party components as with most issues. If it works on the demo site, then the template works
There is no reason that you cannot PM someone or put a thread in the request forums for paid help. However, there is no point paying for something that someone on the forum could just answer "on the fly". - James Spencer / Developer & Support / Hull, UK
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What am I saying, we *are* paying for help.
As a paid product, don't your templates come with support ?
I would like to see a support ticket system.
Well, I can dream.
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- Joe K
- Elite Rocketeer
- Posts: 902
- Thanks: 0
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As a paid product, don't your templates come with support ?
This forum is your support and it is one hell of a resource. Not sure you could really put a price tag on it. Although, I am sure it would be more than the price we paid.
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It is a good resource, but it's the sort of thing you expect from an Open Source product.
A paid product should have a ticket system.
This system is too random. Questions can remain unanswered, dialogues split between threads.
I appreciate people work hard here, but sometimes a cryptic one-line response is not enough.
I have an ongoing issue which is shared by several RT members which is unresolved, we are losing money and possibly business reputation, and of course as time goes by the threads fall off the bottom of the page, never to re-emerge.
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- Joe K
- Elite Rocketeer
- Posts: 902
- Thanks: 0
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Let me see 12 awesome template creations each year, bonus templates from the lab, custom modules, and a forum that is top notch with folks willing to help. All for the grand total of well $100 a year?
I think your expectations are unrealistic.
The people here will help you, be patient. - Last Edit: 17 years 8 months ago by .
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- Robert D. Wagers
- Elite Rocketeer
- Posts: 1545
- Thanks: 0
- Full-Time Cancer Fighter!
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From "Terms and Conditions..." Read the complete version by clicking
HERE
Rule 1 - Limited usage granted: Your membership grants you the rights to use the RTTC templates on as many concurrent sites as described in the matrix below. For example, a 3 month membership entitles you to use any RocketTheme template on a maximum of 2 sites. If you renew your membership for 1 year, you are entitled to use the templates on an additional 2 sites, for a maximum of 4 sites. Even after your membership expires, you may continue to use the templates on these 4 sites, so the templates are not time-limited. If you wish to use a template for a non-profit site, they do not count against your maximumn concurrent template usages.
If you wish to use the templates for multiple clients or sites, you should purchase the Pro level membership or contact us directly to negotiate a suitable solution. The Pro level of membership grants unlimited implementations of RTTC templates as long as the usage complies with the rest of the Terms & Conditions.
Joomla Template Club Price/Feature Matrix
Membership Term Max Concurrent Template Uses * Price
3 months 2 $50
1 Yea 3 $75
1 Year Renewal 2 Additional $60
1 Year Pro Unlimited $250
1 Year Pro Renewal Unlimited $200
* non-profit sites are not counted towards concurrent template usages...
Professional members need to renew their Pro account if they wish to continue to deploy RocketTheme templates to new clients after their existing Pro membership has expired.
Rule 10 - Warranty: RocketTheme does not warranty or guarantee these templates in any manner. We cannot guarantee they will function with all 3rd party components as there is currently no certification process for such components. Browser compatibility should be tested against the demonstration templates on the demo server. Please ensure that the browsers you use will work with the templates as we can not guarantee that RocketTheme templates will work with all browser combinations.
Rule 11 -Support: RocketTheme offers these templates and designs ‘as is’, with no implied meaning that they will function exactly as you wish or with all 3rd party components and modules. Further, we offer no support via email or otherwise for installation, customization, administration of Mambo/Joomla etc. A private members-only forum is available to Template Club members. RocketTheme does not commit to monitor these forums, but we reserve the right to respond and answer questions.
I am sorry that you are frustrated. I think there are several members that might be willing to lend-a-hand. Custom modifications of templates are sometimes a hornet's nest. These probs. are commonly due to conflicting .js', 3rd-party components/modules competing for resources or flash/rendering engines that are just not compatible.
Imagine going to the Car Dealership and buying a brand-new BMW. When you get home, you decided you wanted to pull the engine and stick-in the latest V-8 from Mercedes. Is it BMW's fault that you get frustrated in this futile attempt at customization? I don't think you would seriously believe that at all! BMW would certainly not offer much assistance with the project!
I hope "cooler-heads" can prevail and your request for assistance will not go unanswered. I will attempt to assist you if it's still needed.
Wage - "Everyone has to get knocked-down every once-in-a-while, otherwise you'll never learn how to get-back-up!
"
A quote attributed to my Grandpa Wagers
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- James Spencer
- Preeminent Rocketeer
- Posts: 46340
- Thanks: 50
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Paul Jenkins wrote:
It is a good resource, but it's the sort of thing you expect from an Open Source product.
A paid product should have a ticket system.
This system is too random. Questions can remain unanswered, dialogues split between threads.
I appreciate people work hard here, but sometimes a cryptic one-line response is not enough.
I have an ongoing issue which is shared by several RT members which is unresolved, we are losing money and possibly business reputation, and of course as time goes by the threads fall off the bottom of the page, never to re-emerge.
Paul, please do not take this the wrong way, but I totally disagree. A day does not go by without each new question being answered or a reply which is generally followed by a solution. You imply that the forum is still in a state that is was several months ago, which it no longer is not. Mike and myself have been working hard to make this forum have a powerful support system in place and its pretty much there.
I personally do not see a point in a ticket system for RT. For one, the ticks would probably be answered by either Mike or myself anyway, which is no different to the current state. Second, the forums information is "public" to the members. The forums may seem busy with questions but most people get their answers by reading, which is what the forum gives us, a ticket system, does not.
You keep repeating about this issue, which is "RokMooMenu dropdowns not working in IE6". As I have stated before, if they work on the demo, then it is not an issue with the template as such, but with your 3rd Party Extensions. I do not repeat "Check your 3rd party extensions" in many of my posts for no reason. They conflict, and when they conflict, Internet Explorer normally breaks. That is what happened in your case. It was then up to you to locate the 3rd party extension in question to fix.
I would normally find that for you as its normally on the frontpage or calling a script in the <head>...</head> that I can see. However, in your case, your components where less "visible" so it was up to you to locate. As I said in one of my replies, it is probably your Virtuemart scroller which is using javascript.
I apologise if I appear blunt, but your words create a sense that the forum is not as "good" as it actually is
- James Spencer / Developer & Support / Hull, UK
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- Daniel Chapman
- Elite Rocketeer
- Posts: 1258
- Thanks: 0
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One thing Paul, if you are willing to pay for help. Put up a request in the requests area. You wont get an 'official' RT person to help you, but there are lots of professional web developers on the site, many of whom are more than willing to take fix it jobs if the price it right.
A few months ago I would have offerred myself but I am a bit busy right now sorry.
Post in the requests area if that's desperate you are willing to pay for it.
The other disadvantage with providing 'more' support than there is now means that resources are diverted away from producing new templates. Every hour spent helping 1 person is an hour that -isn't- spent helping 5,000 odd members. 1 vs 5,000 I know your sites are important to you, but are they more important than 5,000 other peoples combined??? -
www.ninjoomla.com
- The Ninjoomla Open Source Extension Club
Over 50 open source extensions and 100 videos to you build the site you want.
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It was not my intention to offend anyone here, if I did I apologise.
I stand by my opinion that support could be handled better though.
As Daniel pointed-out below, there are more than 5,000 members, if they were all on Pro membership, Rockettheme
would make US$ 1,250,000 per annum.
Enough to offer some official support I'd think.
But that's just my opinion, so lets forget it, I'm still a happy RocketThemer and will now be renewing my membership, something I wasn't keen to do these last few days.
As far as *my* problem with the drop-down menus, I've solved it myself, details on another thread....
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