Hi there,

I think if you look at some of the posts (and we respond to around 4,000 per month) you will see that technically they are not all problems but a lot are people requesting help with minor customisation tasks, or trying to find where to change things. We help where we can with these requests. When there are actual problems with the templates we get these resolved as quickly as we can, often providing temporary fixes while the downloads are all upgraded.

We also get a lot of questions about 3rd party conflicts which we also try to help where we can. Quite a number of the problems that occur often turn out to be down to poorly set up servers on cheap hosting accounts.

But please be aware that your subscription allows you to use templates in accordance with the terms laid down in your membership. Support is not part of that. We provide it for free. Here is what you signed up to in the Terms of Service

Support:
RocketTheme offers these templates and designs "as is", with no implied meaning that they will function exactly as you wish or with all 3rd party components and modules. Further, we offer no support via email or otherwise for installation, customization, administration, etc. A private members-only forum is available to Template Club members. RocketTheme does not commit to monitor these forums, but we reserve the right to respond and answer questions. You acknowledge by your use of the templates that it is at your sole risk, and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with the templates.

Hope this clarifies things.