SOLVED Mercado not displaying properly in Chrome
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- ONMV
- Newbie
- Posts: 6
- Thanks: 0
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Hi there,
Having trouble with the Mercado theme from both your RocketTheme site and my own. It does not display correctly on some computers using Chrome, while on others it works fine. We have had a number of customers phone in and complain about getting this issue.
The site seems to squash to the right of the page and is not visible properly. This happens to both our site and the Mercado demo site here on RocketThemes.
Any help in solving this issue will be most welcome. You can see some images of what I mean here:
ordernow.co.za/help/1.png
ordernow.co.za/help/2.png
Chrome Version 45.0.2454.85 (64-bit)
Operating Sys: OS X 10.10.5
This error has happened on both Windows and Apple machines.
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- MrT
- Preeminent Rocketeer
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- Thanks: 13484
- Web Designer/Developer
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Could you please post a URL to your site (this can be done in the secure area tab if you prefer) so we can look for you. Without a link to page where the problem is on your site it is quite hard for us to provide the best solution due to so many variables. We try to provide file names and line numbers for code changes and if changes have already been made then our advice may be incorrect.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- ONMV
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- Posts: 6
- Thanks: 0
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Thanks for the reply.
It occurs both on your own demo site and our website using your theme. Here are the links:
1.) demo.rockettheme.com/wordpress-themes/mercado/
2.) ordernow.co.za/
As I mentioned it does not happen on every computer only on some of them.
Thanks.
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- MrT
- Preeminent Rocketeer
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- Thanks: 13484
- Web Designer/Developer
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Thank you for reporting this problem with Mercado for Wordpress (I will move this topic to correct forum now) - I have raised a bug ticket and our DEVS will have to investigate this in due course.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- MrT
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This message contains only secure information that is visible to MrT, moderators and administrators
- Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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I also just noticed that your membership has expired? Support does require a current membership which is presumably why you posted in the general discussion forum rather than the mercado specific forum. So, I will leave the topic where it is now.
Nonetheless - we are very grateful to you for reporting this issue to us.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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Ok they've fixed the demo and a new version of mercado will be out soon. In the mean time this was actually the fix.
#rt-sidepanel-surround {width: 960px;}
Regards, Mark. -
The following users have thanked you: ONMV
- Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- ONMV
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- Posts: 6
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Hi Mark,
Thanks for your quick response on this issue and for sorting it out. Its much appreciated! I implemented the CSS fix you gave and all is working well on our side too now. No more display problems with this new version of Chrome.
As for my membership, yes you are correct it has expired hence posting in this location. I have purchased two of your templates for different sites and love using them. Very logical and easy to customise. Our customers are also impressed with the look, feel and usability of them too.
Hopefully we will see some more templates for Ecwid sites in the future from you guys
Regards,
Chris.
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