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Support Tickets - No Answer for a few days

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    • tazzarkin's Avatar
    • tazzarkin
    • Sr. Rocketeer
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    Support Tickets - No Answer for a few days

    Posted 9 years 4 months ago
    • To whom it may concern,

      I know it's the holiday season, so maybe everyone is on vacation. I've sent several support requests regarding an overbilling issue (which I don't want to talk about here).

      I received one response, confirming the billing issue, but after I replied, there was no reply.

      Is everyone on vacation? I know it's the holidays, and I don't want to send another support ticket unless it's necessary.

      In closing, I want to say you have a great site, and it's a great benefit to our community. Thank you again for your time.
    #1261025
    • DanG's Avatar
    • DanG
    • Preeminent Rocketeer
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    Re: Support Tickets - No Answer for a few days

    Posted 9 years 4 months ago
    • You are not being ignored. As a small team we do need a breather from the workload we have. So please try again and you will get a response ;)
    #1261032
    • Kat05's Avatar
    • Kat05
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    Re: Support Tickets - No Answer for a few days

    Posted 9 years 4 months ago
    • Hi again,

      with it being Christmas and the weekend, I have just replied to your other email now.

      Kat :)
    • Kat05 / QA Lead & Support / Germany
    #1261045
    • tazzarkin's Avatar
    • tazzarkin
    • Sr. Rocketeer
    • Posts: 154
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    Re: Support Tickets - No Answer for a few days

    Posted 9 years 4 months ago
    • Thank you for the update! I got a response shortly after. Happy Holidays!
    #1261388
    • tazzarkin's Avatar
    • tazzarkin
    • Sr. Rocketeer
    • Posts: 154
    • Thanks: 1

    Re: Support Tickets - No Answer for a few days

    Posted 9 years 4 months ago
    • Thank you Kat!! I received the response and really appreciate the solution. Happy Holidays to you and the entire RocketTheme team!!
    #1261389
    • DanG's Avatar
    • DanG
    • Preeminent Rocketeer
    • Posts: 36750
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    • Custom work done

    Re: Support Tickets - No Answer for a few days

    Posted 9 years 4 months ago
    • tazzarkin wrote:
      Thank you Kat!! I received the response and really appreciate the solution. Happy Holidays to you and the entire RocketTheme team!!

      ...and to you
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