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It works fine for me in one of my sites... the only difference I saw was that I was using the default link whereas you're converting it to a tracking link... I can't take step 2 if I can't take step 1
//I'd also request that you disable all cache items for the test as well
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Thank you, I will try and look at this later today.
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I registered and submitted a forgotten password request and haven't gotten an email for either event yet... I'll check my inbox again in 15 minutes and post back if I received either.
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ok, I got the emails... can I get an admin login to the test site?
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RokMage Layouts > Store Layout Overrides > Enable Layout Overrides: is set to Yes, and 2-column is set to No, the 3 col layout should load always...
as long as there's no Layout Updates overriding it or it isn't modified in the local.xml file... and the local.xml file isn't malformatted...
on your site it's intentionally loading the 1 col layout for whatever reason on that password reset page... it's not that the output is broken or anything, Magento is selecting the 1 col layout
SEARCH the forum first! These boards are rich in knowledge and vast in topics. This includes searching just the 'Solved' forums, using Google, and using ChatGPT
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