Rocket Theme = Money Machine
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- Olivier Sohy
- Rocketeer
- Posts: 90
- Thanks: 0
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When you delete a post, you can leave a comment to the user no ?
Your not "commercial"...
We paid but when our abonnement is finish we can die...
You try to make more more & more money but with this attitude you lost your clients...
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- Kat05
- Preeminent Rocketeer
- Posts: 25898
- Thanks: 334
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hi olivier,
i am not sure what you are referring to? did you submit a post and it it got lost?
we never delete a post unless it is violating the forum rules or if the exact same post has been submitted twice by mistake. sometimes we move a new post to another board to keep things organized, maybe that's what happened here?
please let me know in which forum you have posted and what the title was.
thanks, kat
- Kat05 / QA Lead & Support / Germany
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- Olivier Sohy
- Rocketeer
- Posts: 90
- Thanks: 0
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I post a topic in the general forum and when I go on my account in "view your post" there are nothing...
My post dont respect the forum rules because I pose a question about a template... but I think is inadmissible if you have your acount expired you can make a question about a template...
Just this
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- Kat05
- Preeminent Rocketeer
- Posts: 25898
- Thanks: 334
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what was the title of your post?
it is clearly stated in the terms of service that full forum access is part of the membership, when the membership runs out, the forum access is limited.
still we are offering support in the general forum at times, when time allows us to do so.
kat
- Kat05 / QA Lead & Support / Germany
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- Ben Lee
- Elite Rocketeer
- Posts: 4193
- Thanks: 42
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That's exactly right. If you need template specific help, you need to pay for the membership to get access to the template specific forums. Think of it like your cars warranty...it expires too, and if you need more time on it, you need to pay for a new warranty.
If you post template specific questions here, they will be moved to the proper category.
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- Olivier Sohy
- Rocketeer
- Posts: 90
- Thanks: 0
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Yes I know all of this but for me and I think I'm not alone in this case...
I buy a membership, I donwload a template and after 3 month I have a problem with this template, a ridiculous problem... and because my account is expired I cannot have help...
I dont think is "normal"... It's normal if my problem is difficult and demand some research or something like this but for a "stupid" problem, you can leave the post on the forum and maybe anothe user can resolve it no ?
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- James Spencer
- Preeminent Rocketeer
- Posts: 46340
- Thanks: 50
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Hello Oliver,
Your post was not deleted, it is uncommon for a post to be deleted on this board. However, your post was moved to the Template section it related to. It is our general forum management policy to move template questions to their appropriate board to increase the effectively of the support.
Obviously, you have to be an active member to browse the template specific sections but we have no way of knowing that forum-side. - James Spencer / Developer & Support / Hull, UK
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- JEM
- Preeminent Rocketeer
- Posts: 17917
- Thanks: 4
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Consider this analogy, although it may not quite fit...
Let's say you have cable TV for two years and you have the basic package and all the movie channels.
You don't watch any movies for two years, so you decide to cancel the movie channels and just keep the basic package.
Now there's a movie you really want to watch.
Can you call the cable company and ask them to see the movie because you haven't watched any in the past two years?
The same holds true for any subscription service.
As mentioned before, template specific questions don't belong here.
It's outlined here:
www.rockettheme.com/forum/index.php?f=15&t=4239&rb_v=viewtopic
It's also in the term of service agreement that you agreed to when you joined. - Thanks,
jim
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- Olivier Sohy
- Rocketeer
- Posts: 90
- Thanks: 0
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Yep but my movie cannot stop to work just after the end of my account time...
ok all,
you have all reason...
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- James Spencer
- Preeminent Rocketeer
- Posts: 46340
- Thanks: 50
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For JEM's analogous purposes, imagine the movie as a rental
- James Spencer / Developer & Support / Hull, UK
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