Another thread about RT's poor support
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- trumpeter
- Rocketeer
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I second what Boris Golubchik says. RT support is not good.
Since joining the club I posted up 5 topics relevant to my development, all were ignored or given a unhelpful response such as 'moving to a different forum' or 'dunno, it works in Firefox'.
I wouldn't mind but some of these issues are critically important, vidi:
And some smaller, but still important issues:
- Mysterious space appearing in everyone's template (but not RT's demo, oddly - are we not paying for the same product?)
- Prob editing Fireworks source files (viewed... 4 times! Does anyone even check the design forum?)
- Some help producing a borderless module (simple enough, one would think. Views... 6)
- Last Edit: 15 years 8 months ago by trumpeter.
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- Henning
- Preeminent Rocketeer
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Nr. 1.: I would bet on validation problems. see
validator.w3.org/
I see unclosed <p>-elements like
<p>Small talk is a way of making polite conversation. When you ask somebody, 'how are you?' or when you talk about the weather or ask someone how their family is, you are making small talk. </div>
Nr. 2.: Rokbox doesn't work in IE7. (wrong link trumpeter?)
Nr. 3: www.rockettheme.com/forum/index.php?f=22...73172&rb_v=viewtopic
Did you try Amans suggestion?
Nr. 4.: without diggin deeper I would say you have to make the background invisible before exporting
Nr. 5.: Not as easy as it seems. You have to add a a new module position with a different module chrome-rendering ...
see docs.joomla.org/What_is_module_chrome%3F
P.S.: "strange" enough my support questions had alwyas been answered except one or two ...
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- trumpeter
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Henning wrote:
Nr. 1.: I would bet on validation problems. see validator.w3.org/
I see unclosed <p>-elements like
<p>Small talk is a way of making polite conversation. When you ask somebody, 'how are you?' or when you talk about the weather or ask someone how their family is, you are making small talk. </div>
Why are those unclosed elements appearing? I have checked what I have inputted and everything is fine. For example, the above code in the joomla input box (no editor) is:
What is small talk? When should we use it? How should we use it? What topics, phrases, words or gestures are commonly used in small talk? <p>Small talk is a way of making polite conversation. When you ask somebody, 'how are you?' or when you talk about the weather or ask someone how their family is, you are making small talk.<hr id="system-readmore" /></p> {youtube}XFzoqZsoYR8{/youtube}
Why there is an unclosed div etc. appearing I do not know.
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- trumpeter
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Henning wrote:
Nr. 3: www.rockettheme.com/forum/index.php?f=22...73172&rb_v=viewtopic
Did you try Amans suggestion?
Yes. It is not a solution, it removes the padding/margin on all other elements. There is something causing that gap in the php I think. But I don't know what hence I need expert help.
Henning wrote:Nr. 4.: without diggin deeper I would say you have to make the background invisible before exporting
I tried that. didn't work.
Henning wrote:Nr. 5.: Not as easy as it seems. You have to add a a new module position with a different module chrome-rendering ...
see docs.joomla.org/What_is_module_chrome%3F
Will look at this. Thanks.
P.S. Stil not mod responses.... (except Amans)
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- TBG LTD
- Jr. Rocketeer
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This is the conclusion I've reached that cover some of the above...
RT Templates (particularly Demos & Sample Data installations) are a 'Perfect World' - think about it as knowing what size of Drawing you were going to do And the size of the Paper right at the start, and then making both fit. Us lot come along and add in a second drawing, needing bigger paper, and then things change.
I find this comes up most when you want to put some content in a Module are that RT haven't - like the Borderless-Backgroundless module area for instance, when you want to put a video player in. Really the onus is on Us to understood Module Classes and CSS when we want the templates to hold content they don't explicity already hold in that location.
Approached like that - I find it much less frustrating.
You could argue that the templates should be More flexible in some cases, but then I don't think its ever stated anywhere that these are anything other than a Starting point, as all templates (paid for or not) are.
I personally consider the RT Themes to be like avoiding starting on the First step of the joomla ladder, and leaping up a few steps. They get you into a much better styled, feature-rich joomla, but you have to go the rest of the way. Put more extentions in, tweak the CSS to match your Brand and Your Content. After all - do you really want to create your site only to know that anyone can have 99% the same site in 5 minutes? Work is needed, and its Your site, not Rocketthemes...
It can be very annoying when no-one responds to support posts - but perhaps only fair to bemoan the lack of support here when it relates Very directly to RT problems (i.e. not Joomla in general, or issues with using Fireworks etc). Perhaps when theres no mention of how an extension works, or if the CSS style of something is buried so deep you just can't find it and need someone more versed in RTs ways to show you.
Your 'Borderless Module' post. As I recall, when I hit that problem in a different theme, I created a new CSS style that basically said 'don't do anything with this' and put the name of it in the Module Class Suffix box. That's not Affinity, its not Rockettheme even, thats just Joomla.
Personally, I think RT support would be much better if there weren't so many posts people expected to be answered (as we are paying customers you know!) that really aren't RTs problem.
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- James Spencer
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<p>Small talk is a way of making polite conversation. When you ask somebody, 'how are you?' or when you talk about the weather or ask someone how their family is, you are making small talk.<hr id="system-readmore" /></p>
That right there is your problem. You have your </p> after the read more. That means the tag is going to break when its on an intro text.
As a rule of thumb, keep all closing tags before the Read More otherwise you are going to have issues with broken tags. - James Spencer / Developer & Support / Hull, UK
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- Henning
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Nr 4. file: menu-source.png
remove the brown background before exporting the little buttons before the menue-items!
You need to have a PNG-8bit with transparency ...
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- trumpeter
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James S! wrote:
That right there is your problem. You have your </p> after the read more. That means the tag is going to break when its on an intro text.
As a rule of thumb, keep all closing tags before the Read More otherwise you are going to have issues with broken tags.
Okay, I've run everything through a HTML validator and it all checks out now, except for one things relating to the menu. The IE7/K2 problem, however, still remains.
The remaining prob is below. (Probably unrelated anyway, but here it is...)
# Line 1841, Column 117: ID "current" already defined
…"><span>Home</span></a></li><li id="current" class="active item110"><a href="
Line 247, Column 35: ID "current" first defined here
<li class="item110 active " id="current">
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- The Wingman
- Elite Rocketeer
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Hmm, I'm a member of a Car club so, when we are in our limited time frame meeting for the "Car" club and some newbie starts asking me about their knitting needs or how to make a double hemmed stitch for their dress. I tend not to reply, but if they want to talk specs on Hemi or the newest things in cars. I'm usually right there.
Don't assume that just cause this is a Template club for Joomla used on the web by people using different extensions and servers that this club is going to fix all your issues. You are no different than the rest of us. We all have to work our way through and find the right place to ask the right questions.
I have noticed that RT is quick to answer specifics that pertain to the templates and tend to push of knitting questions, because, well, they want to give TOP NOTCH SUPPORT! If they answered every ones knitting, stitching, basket weaving or whatever answer - we wouldn't get top support from them. Which is what I signed up for.
Now, note:
"I have asked plenty of knitting etc. questions myself -"
but I am fully aware that I am lucky when they answer them. Of course that is where other RT members come into play. They help each other...but the best way to get help from others. Start helping others. That is how I did it. By helping other I found lots of friends who I can turn to to help me. I developed good business relationships that now extend outside of RT with some of the members.
So your bold statement of - Another thread about RT's poor support & pointing to Knitting questions stating that "they" need to answer them cause you paid for them too and not acknowledging the fact that this is a template club, not joomla club, how to code articles correctly in HTML club, JED extension club etc.. Well, you remind me of me. When I was a newbie and people called me out. So, welcome to the club and welcome to the world of web building. Play nice, be respectful and be aware of what you are asking and from whom. We tend to forget that on the web.
Peace out,
Wingman - "You can learn a lot from a dummy. So, pay attention to yourself." Quote by me.
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