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Forum/Support Response Time

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    • CU Sites's Avatar
    • CU Sites
    • Jr. Rocketeer
    • Posts: 39
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    Forum/Support Response Time

    Posted 15 years 7 months ago
    • Hi,

      I'm wondering what the typical response time is for technical issues posted in the support forums? I've posted threads about four items over the last few days, and only one has been responded to.

      I'm not trying to be impatient, but (like many others) I am building a site under a tight deadline. My issues might not all seem urgent, but even small cosmetic details can be important. And one is an issue concerning the reliability of a VM plug-in (with inconsistent behavior related to the "Add to Cart" button). Even if RT doesn't consider my issues important, they are important to the client and me.

      I'm just wondering what the typical response time is, and when my issues will be addressed?

      Thanks.
    #398865

  • Re: Forum/Support Response Time

    Posted 15 years 7 months ago
    #398905
    • CU Sites's Avatar
    • CU Sites
    • Jr. Rocketeer
    • Posts: 39
    • Thanks: 0

    Re: Forum/Support Response Time

    Posted 15 years 7 months ago
    • Hi Nanci,

      Thanks for the reply. To clarify, the unanswered posts ranged from Thursday to Saturday, so they were about 2-4 days old without any response. There was also a post that you had replied to promptly. I appreciate that, but I was concerned about the others.

      Thanks.
    #398961

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