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Just joined Extensions Club, but can't download
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- kauri
- Jr. Rocketeer
- Posts: 20
- Thanks: 1
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Hi
I just got a 180 day extensions club subscription, logged in to my new account and went to get RokNavMenu... instead all I got was: "You didn't have the correct subscription to view that page. Please join or renew your membership, etc"... the same message I got when I wasn't a member. Any ideas?
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- Arifin FinLy
- Preeminent Rocketeer
- Posts: 17372
- Thanks: 18
- The problem maybe related to session, you will need to logout then login again in order for the error to disappear (if the issue still persists, then clear your browser's cookies for rockettheme.com)
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- kauri
- Jr. Rocketeer
- Posts: 20
- Thanks: 1
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Arifin FinLy wrote:
The problem maybe related to session, you will need to logout then login again in order for the error to disappear (if the issue still persists, then clear your browser's cookies for rockettheme.com)Hi Arifin I tried clearing cache and cookies, logging off and on again, to no avail. Dumb question, could it be a timezone thing? I'm in New Zealand, so it's now Friday here but still Thursday where RocketTheme is... meaning the time when I subscribed (Thursday night in NZ) still hasn't occured onsite (just guessing).
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- JEM
- Preeminent Rocketeer
- Posts: 17917
- Thanks: 4
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It's not a time zone thing...
If you are still having a problem, contact support directly.
www.rockettheme.com/contact-us - Thanks,
jim
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- kauri
- Jr. Rocketeer
- Posts: 20
- Thanks: 1
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Time... the great healer. The latest Cookie and Cache clear worked a treat... I just waited a few hours before trying again. Sorry about the topic, It's not strictly extensions related - but still solved, thanks to Arifin and JEM
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