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Unable to Download Templates

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  • Unable to Download Templates

    Posted 15 years 1 day ago
    • Hi,

      Currently I am having a Joomla Template Club subscription from JUL 9 2009 ending on FEB 23 2011 with 5 Entitlements.

      However, when I tried to download the latest JUXTA template, I was shown the following message:
      You didn't have the correct subscription to view that page. Please join or renew your membership in the one of the following clubs: Joomla Template Club, Developer Joomla Template Club

      I am not sure if this is the correct place for support. If not, please moved this thread somewhere appropriate. Thanks!

      Awaiting for resolutions.... :cry:
    #502199
    • Kat05's Avatar
    • Kat05
    • Preeminent Rocketeer
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    Re: Unable to Download Templates

    Posted 15 years 22 hours ago
    • hi zach,

      if you are unable to download a certain template only (others work fine) that this is usually session-related. clearing your browser's cache and cookies and logging in again usually solves the issue.

      we have also seen cases where a firewall would cause this strange behavior.

      hope this helps, kat :)
    • Kat05 / QA Lead & Support / Germany
    #502223

  • Re: Unable to Download Templates

    Posted 14 years 11 months ago
    • Yeah! I think that is the reason why too! :mrgreen:

      Was so worried previously. Well, guess I can only download it after I get discharged from hospital. :cry:
    #503829

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