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Error on login in rockettheme.com

    • Underdown's Avatar
    • Underdown
    • Sr. Rocketeer
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    Error on login in rockettheme.com

    Posted 5 years 2 months ago
    • Hello guys.

      It has been a while since I start noticed an error message when i login here in rockettheme
      Duplicate entry '' for key 'PRIMARY' SQL=INSERT INTO `rtv3_session` (`session_id`, `client_id`, `guest`, `time`, `userid`, `username`) VALUES ('', 0, 0, '[numbers]', [numbers], '[username]')

      of course for security reason I chenged those fields [numbers]', [numbers], '[username]

      I order to login i just need to reload the page and i'm logged.
    • DanG's Avatar
    • DanG
    • Preeminent Rocketeer
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    • Custom work done

    Re: Error on login in rockettheme.com

    Posted 5 years 2 months ago
    • Mail about this issue to This email address is being protected from spambots. You need JavaScript enabled to view it. and I'll mention this to one of our devs.
    • MrT's Avatar
    • MrT
    • Preeminent Rocketeer
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    • Web Designer/Developer

    Re: Error on login in rockettheme.com

    Posted 5 years 2 months ago
    • Our Devs have now looked and made some little technical changes. Please try again and let us know how you get on, if the problem does recur can you let us know your IP and the time that the issue occurred.

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    • Underdown's Avatar
    • Underdown
    • Sr. Rocketeer
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    Re: Error on login in rockettheme.com

    Posted 5 years 2 months ago
    • I just logged in and the problem is still there,

      My actual Ip is:
    • DanG's Avatar
    • DanG
    • Preeminent Rocketeer
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    Re: Error on login in rockettheme.com

    Posted 5 years 2 months ago
    • Underdown wrote:
      I just logged in and the problem is still there,

      My actual Ip is:

      I'll remind them again.
    • Underdown's Avatar
    • Underdown
    • Sr. Rocketeer
    • Posts: 159
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    Re: Error on login in rockettheme.com

    Posted 5 years 2 months ago
    • Just to keep you updated, the issue is still there :)
    • MrT's Avatar
    • MrT
    • Preeminent Rocketeer
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    • Web Designer/Developer

    Re: Error on login in rockettheme.com

    Posted 5 years 2 months ago
    • I have reminded them again.

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    • MrT's Avatar
    • MrT
    • Preeminent Rocketeer
    • Posts: 91575
    • Thanks: 11992
    • Web Designer/Developer

    Re: Error on login in rockettheme.com

    Posted 5 years 1 month ago
    • Our technicians have looked into this and are inclined to believe this is a local issue. But we have turned on better logging should this recur.

      Could you please do the following:

      1. delete all cookies pertaining to rockettheme.com
      2. restart your browser with all your browser plugins disabled.

      Then please try again and see if you still get the issue and let us know.
      Also, let us know your IP again if it does recur.

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.

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