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Subscription Renewal Email

  • Subscription Renewal Email

    Posted 5 years 1 month ago
    • Hi Guys
      Have you stopped sending email reminders when subscriptions are about to expire. In the past I received an email reminding me of the pending expiry date. This year I only received an email after the subscription expired. Is this an error or am I just being unreasonable.

      Regards

      John
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    Re: Subscription Renewal Email

    Posted 5 years 1 month ago
    • I don't know what happened there but I will ask support for you and report back.

      Regards, Mark.
    • The following users have thanked you: John Wheatley

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    Re: Subscription Renewal Email

    Posted 5 years 1 month ago
    • Should definitely be going out. We will look into it! Sorry about that!
      John Wheatley wrote:
      Hi Guys
      Have you stopped sending email reminders when subscriptions are about to expire. In the past I received an email reminding me of the pending expiry date. This year I only received an email after the subscription expired. Is this an error or am I just being unreasonable.

      Regards

      John
    • The following users have thanked you: John Wheatley

  • Re: Subscription Renewal Email

    Posted 5 years 1 month ago
    • Thanks guys.
      As usual you are very prompt at responding to any possible issues or help that your members may require.
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    Re: Subscription Renewal Email

    Posted 5 years 1 month ago
    • I just wanted to update you. We are still looking into this, but as yet have been unable to ascertain the reason for the email not being sent (we have at least confirmed that is true). I will keep you informed of progress and thanks again for bringing this to our attention.

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.

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