Dire need of help
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- William E Dooley
- Elite Rocketeer
- Posts: 740
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- Web Developer
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My IT guy has just disappeared and vanished - POOF gone. I need some serious help, my site is down and I can not figure what is wrong. I cannot get into anything not the front end or back end. the site is netguidedog dot com and I am about to pull my hair out. Please if anyone can help please e-mail me. I have a few other issues since he left and would like some help.
Thanks,
William
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- The Wingman
- Elite Rocketeer
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- Did you go in through your control panel of your hosting? or through an FTP to see what is going on?
- "You can learn a lot from a dummy. So, pay attention to yourself." Quote by me.
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- The Wingman
- Elite Rocketeer
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- Also, have you contacted your host? They should hopefully have a help desk...
- "You can learn a lot from a dummy. So, pay attention to yourself." Quote by me.
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- William E Dooley
- Elite Rocketeer
- Posts: 740
- Thanks: 1
- Web Developer
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Here is the error I am getting:
Warning: main(D:/hshome/cleanmyw/netguidedog.com/includes/version.php): failed to open stream: No such file or directory in /hsphere/local/home/cleanmyw/netguidedog.com/includes/joomla.php on line 71
Fatal error: main(): Failed opening required 'D:/hshome/cleanmyw/netguidedog.com/includes/version.php' (include_path='.:/usr/local/lib/php:/usr/local/lib/php/PEAR:/usr/local/share/pear') in /hsphere/local/home/cleanmyw/netguidedog.com/includes/joomla.php on line 71
I really don't know what to do. I am a designer not a programmer. Does any know what could be causing this? I can get into the files by FTP. Is this something the host can fix?
William
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- William E Dooley
- Elite Rocketeer
- Posts: 740
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- Web Developer
- Also, to prevent hacking what is the best to lock down a file? I think they are 777 right now.
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- William E Dooley
- Elite Rocketeer
- Posts: 740
- Thanks: 1
- Web Developer
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Just got off the phone with my hosting service and they have a backup of all my sites. They are going to attempt to install the backups and see if that fixes the issues. Well I am keeping my fingers crossed and hoping.
Thanks for the suggest William
William
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- The Wingman
- Elite Rocketeer
- Posts: 1208
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- Just got back - glad to hear your host is helping you - as for the error code...I'm right there with you in regards to not knowing code.
- "You can learn a lot from a dummy. So, pay attention to yourself." Quote by me.
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- William E Dooley
- Elite Rocketeer
- Posts: 740
- Thanks: 1
- Web Developer
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Well, they got one of them back up and running! Now, there is only 3 more to go.
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- Yves
- Preeminent Rocketeer
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William E Dooley wrote:
Also, to prevent hacking what is the best to lock down a file? I think they are 777 right now.
www.joomlatutorials.com/faq/view/joomla_..._explanation/60.html
In conclusion, what permissions should be set for the Joomla! installation? Well, as you can see, it depends!
I know this isn't maybe as helpful as you would have liked and it certainly is not a definitive answer, but in general, after the installation any insecure "7" settings can be reset back to something more secure.
for Example: Files = 644 and Directories = 755
These permissions would allow, for files;
644 = rw- r-- r-- = Owner has Read and Write
Group has Read only
Other has Read only
and for directories;
755 = rwx r-x r-x = Owner has Read, Write and Execute
Group has Read and Execute only
Other has Read and Execute only - Yves
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- William E Dooley
- Elite Rocketeer
- Posts: 740
- Thanks: 1
- Web Developer
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Thanks for the link and the help. It really does help.
William
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