I am updating the JCE editor in a site I built for someone a while ago, I have downloaded the file (Im using Linux) but downlaoded both Tar and zip files. When I try to install to Joomla backend I get this message
JFolder::create: Could not create directory
Warning! Failed to move file.
JFile::read: Unable to open file: '/var/www/vhosts/ecstelecoms.co.uk/httpdocs/tmp/com_jce_2272.tar.gz'
Unable to read archive
Im thinking it is down to permission issues and so I am waiting on access to host files. but i thought i would ask you guys incase it is something else
Check your folder permissions here: Admin -> Site -> System Information -> Directory Permissions to ensure there writable.
Other than that check that Admin -> Site -> Global Configuration -> Server -> Server Settings -> Path to Temp-folder -> my-path/tmp Admin -> Site -> System Information -> Configuration File -> Server Settings ->tmp_path = my-path/tmp actually are identical.
You could always extract the file - upload via FTP - then use in Extension Manager the Install from TMP Directory dialogue.