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First my english is not the best.
sometimes I think an answer in my language and I see sometimes the effect is different from which I was thinking.
As customer of many, js, sh404 ecc and not only in internet I can say that I can't find a Mod Squad better than yours.
As I said to Mark, you solve the 100% of the problem, sometimes in few hours, and also problem that come from modification of the customer that really you don't have to solve.
When you don't solve problem is because, i see many times, over your competence and is a concern of the core team.
Ok sometimes I'm polemics, irritant also, so sorry about that but what I think and I get from you is the best support I have.
I learn joomla whit you, ok 50% ( I don't have a lot of time fo learn more things
, i learn Gantry and many others things.
So, don't thake personally what I write also if you think is....is not, I can't explain in reality all I want because my lack of english.
I'm sure all customer here can say the same.
So ladies and gentlemen
forgive me and...don't stop be the best mod squad around here 
Ciao
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The following users have thanked you: Matt, Damir