Wow, what a difference!! After numerous attempts to get those guys to answer emails, and reading how so many people over there couldn't get help after posting over and over and over, I uninstalled Artio's Software and installed SH404, and guess what?
It worked immediately!! I didn't have to do anything but load it and switch three parts in the global config.
And to think, I paid 34.00 to ARtio, thinking I'd get service.
Learned my lesson. Fortunately, Paypal is getting my money back.