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Host Gator help please

  • Host Gator help please

    Posted 15 years 9 months ago
    • I'm hoping somebody he also uses host Gator can help me. I'm on the business package and have a main domain that is head of the account, so to speak. Now I have various add-ons as well. What I want to do is access one of these add-ons before I change the name servers. I am able to do it on the main domain using the IP address and C panel username. However I am not able to access any other website using the same means, I just get a 404 error.

      I have managed to add the domain without changing its name servers to that of host Gator. However the old website hosted somewhere else and I would like to build the new one and have it ready. All that needs doing then is changing the name servers that will reduce downtime dramatically. Any ideas?
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    Re: Host Gator help please

    Posted 15 years 9 months ago
    • I use Hostgator

      I would point the question directly to Hostgator help tickets, so far they have been extreemly kindly and helpfull bunch, reason why I have stayed with them over the years and transfered ever more stuff to them. Once I got awfully stuck with an 1.0 to 1.5 joomla update, their techs sorted it for a few bucks (well worth). Its my best advice and its in your client bills to use the free tickets.

      secondly I will pass on a good advice another webadmin gave me years ago and has always been good. buy your domains in a domain specialist company and your web space in another. then point your domain names werever you need via DNS. that way you are always free to point to another place if for whatever reason the web host (the expensive part of the equation ) isnt satisfactory. if the web company goes down, pushes prices up, conversion rates get bad, etc.. you simply open a new contract somewere else and point there, solving the issues in the old company with a free hand . if you have both your domains names and your web space in the same place, you are caught up.

      I hope advice helps (and HG helps you out), but if not, post again and Ill look in to my Hostgator Cpanel closer to try and help you there.

      Alex / WR-Fife
  • Re: Host Gator help please

    Posted 15 years 9 months ago
    • I want to take my hat off to host Gator. Their support is truly awesome. If you go to the forum,there is a link at the top of the page that enables you talk to somebody live. Anyway, they helped me out no end and everything is working now. Funnily enough, it was only a missing "/" at the end of the temporary URL that was stopping things from working.

      Thanks for the advice.I get all my.co.uk domain names from three UK companies .Whereas I don't rate dream host much for hosting, their.com domains are pretty reasonable

      Am I correct in saying that as soon as you change the "tag" to another company, they will bill you for that domain?
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    Re: Host Gator help please

    Posted 15 years 9 months ago
    • Im happy to see you worked it out, and that Im too -as a HG customer- putting my money in the right place. :)

      i dont get what u mean in the third paragraph. What I do is host my domains in a couple of domain name companies (forget the bigger packs, I just need a basic one with a good DNS redirection pannel at a good anual price) and then poin them all to my accounts in HG.

      atm the exchange rate (euro dollar) makes HG very cheap, and I will hold to them even if the exchange goes 1:1 or a lil worse, but if the sad day comes the exchange makes prices unafordable, all I have to do is swap the DNS to point to any other web space I may contract, upload the MySQL tables, rocket templates and off we go!

      the price of the domain packs remains unaltered. there is no extra charge if u use the packs web space with the domain (normally very small in basic packs) or if u use the DNS to point other places. 1&1 offer quite a good pannel and quite a good DNS service here, and thats all I use of them. They dont offer Cpannel and have other restrictions that HG doesnt (number of mail boxes, number of MySQL bases....) plus their support service isnt half as good as HG and they wont answer anything thats not strictly 1&1 related. i.e. no joomla help ever, even if its to do with the account settings (I know first hand lol)

      hope that unswered your question.
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    Re: Host Gator help please

    Posted 15 years 9 months ago
    • note: btw, before u think of transfering ALL your domains to point to HG, check your pack/s. you have a number of I-nodes per pack. In my packs if u pass 50.000 they wont do full backups, only MySQL backups. and there isa top limit I see of 250.000 I-nodes.

      An I-node is like a flag in Linux, and it points to a certain file so the OS can find it and know were its located, how big it is... if u delete stuff, u recover the inodes. one small file need and inode, one huge single file needs an inode

      a tipical joomla install takes me some 6000 inodes. So about 7-8 sites will be covered by full weekly backups. After that u should have site copies in your HD, plus MySQL copies and the rocket installs, so u can backup any site in minutes if necesary. (good practice anyhow).

      hope that info helps

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