JomSocial Azrul support EPIC FAIL
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- Roeland_A!
- Preeminent Rocketeer
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That may be a good idea
/Roeland breaks out his barbeque set - *Karma comes in many forms, my personal favourite is the random saucepan from the sky* J.Spencer 17-02-2009
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- Christopher Papa
- Jr. Rocketeer
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- The absolute two best assets to a Joomla developer is RocketTheme and Azrul. RT however, kills Azrul in support issues. JomSocial and JomComment plus MyBlog are lights out fantastic.
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- Sam Taylor
- Elite Rocketeer
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That's why someone here should give them a little friendly advice. Maybe with better support they would have more people inclined to stick around to see where they take their product next year. I am not renewing any further subscriptions. My money is better spend on people who support their products and consumer base.
Once there produt becomes obsolete, where will they be? Joomla 1.6 will give you all the ACL/Group control you need. Why use a non-native component with poor support track record? - Great Links:
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- kauzlaric
- Jr. Rocketeer
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JomSocial will not become obsolete.
Having said that, I am a member of the JomSocial Support Team. You have to take some careful things into consideration before you criticize them.
1) They are not based in the United States and the standards overseas are far different than what we have with RT or any other USA-based company/developer.
2) They are highly understaffed. They put forth all their effort into development and kind of forget about marketing and support.
3) ALL of the Support Staff are VOLUNTEERS (myself included). I have not logged onto the forums there for at least one or two months now. The only "Staff" are people like Azrul, Mark, and one other. Instead of doing support Mark and Azrul are busy coding the next release and working on dev-related projects.
4) There is hardly no communication between the developers and support staff like myself. The problem is that Mark and Azrul are in Malaysia and with the language barrier, time-zone variation, and a few other factors it makes it hard to get answers from them.
With all that said, yes, JomSocial needs to ramp up their support and make it a higher priority. However, JomSocial is by far the best social network component out there for Joomla it operates reliably and smoothy at that. Cut them a little slack.
Oh, and no... JomSocial will NOT be obsolete with 1.6. Where do you get that idea from?! - David Kauzlaric
Learn2Guides -- A Joomla how-to and tutorial website
http://www.Learn2Guides.com
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- imagine4D
- Hero Rocketeer
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- Project developer
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kauzlaric wrote:
JomSocial is by far the best social network component out there for Joomla it operates reliably and smoothly at that. Cut them a little slack.
Agreed. I've bought two Jomsocial Pro packages thus far, and I intend to purchase another this week. There's no better community solution out there for Joomla, IMO. Further, their forums are active, with a lot of users supporting each other, even when Azrul staff aren't able to (even though they've helped me through every glitch I've encountered, which weren't many).
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- James Spencer
- Preeminent Rocketeer
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They have also been very good with keeping us informed of new updates, so we can be prepared with issues arising from it.
Give them time to find their feet, JomSocial is an absolutely awesome extension! - James Spencer / Developer & Support / Hull, UK
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- Sam Taylor
- Elite Rocketeer
- Posts: 523
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kauzlaric wrote:
JomSocial will not become obsolete.
Having said that, I am a member of the JomSocial Support Team. You have to take some careful things into consideration before you criticize them.
1) They are not based in the United States and the standards overseas are far different than what we have with RT or any other USA-based company/developer.
What does that mean, Malaysians have lower standards?
2) They are highly understaffed. They put forth all their effort into development and kind of forget about marketing and support.
Exactly. That is not the way to run a business.
3) ALL of the Support Staff are VOLUNTEERS (myself included). I have not logged onto the forums there for at least one or two months now. The only "Staff" are people like Azrul, Mark, and one other. Instead of doing support Mark and Azrul are busy coding the next release and working on dev-related projects.
You are support and haven't logged on in 1-2 months? That's comforting. And more fuel to the fire about their "VOLUNTEERS". Sorry, dont take it personally, but some of the support people their don't know much if anything to be helpful. I see alot of support responses that are asking as many questions as the customers.
4) There is hardly no communication between the developers and support staff like myself. The problem is that Mark and Azrul are in Malaysia and with the language barrier, time-zone variation, and a few other factors it makes it hard to get answers from them.
With all that said, yes, JomSocial needs to ramp up their support and make it a higher priority. However, JomSocial is by far the best social network component out there for Joomla it operates reliably and smoothy at that. Cut them a little slack.
Again, you are making my case. If you wanna play on the world stage, be prepared. This is nothing new. They have had these issues long before JomSocial with MyBlog and other AZRUL apps. It's nothing new and still no excuse.
Oh, and no... JomSocial will NOT be obsolete with 1.6. Where do you get that idea from?!
We wont need JomSocial cuz of ACL and BETTER group controls which Joomla 1.6 will provide in the core. Im guessing that with the ability to create groups, content control, etc etc etc, it wont be long before these social features are emulated by developers that know how to work with their customers and support staff.
JomSocial's group controls are severely lacking and showing little improvement. The new release is NOT upgraded according to the voices of the consumers. More bells and whistles we don't need before core enhancements are made that should have been made since DAY 1.
I have JomSocial. I have a client that likes it for the social thing. Thats about it. For professional networking, JomSocial doesn't have the features and isn't robust or stable enough. It's a toy. Toys are fun. I like toys too and I agree its a nice toy, but after a year of selling a beta, and having tons of positive AND negative feedback, you think these guys would hire a few more people who can work to help them serve their customers. That means making the code COMPLIANT, speaking ENGLISH, LISTENING (i assume you need a translator to help their too) etc etc etc.
In conclusion, I was done cutting them slack when they AND their volunteers continue to turn their backs on their consumer base way too often. As for getting their feet wet... cmon, they been doing Joomla/Mambo for awhile. Their feet are all pruny by now James. Take the money and reinvest into a competant staff. - Last Edit: 15 years 1 month ago by Sam Taylor.
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- kauzlaric
- Jr. Rocketeer
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Sam Taylor wrote:
kauzlaric wrote:JomSocial will not become obsolete.
Having said that, I am a member of the JomSocial Support Team. You have to take some careful things into consideration before you criticize them.
1) They are not based in the United States and the standards overseas are far different than what we have with RT or any other USA-based company/developer.
What does that mean, Malaysians have lower standards?
I would venture to guess that support standards are higher in the USA than others, yes.
2) They are highly understaffed. They put forth all their effort into development and kind of forget about marketing and support.
Exactly. That is not the way to run a business.
In your opinion? Sure. Do I agree that their support needs some better attention? Yes. However, they do answer most everyones support questions. Use the search function...
3) ALL of the Support Staff are VOLUNTEERS (myself included). I have not logged onto the forums there for at least one or two months now. The only "Staff" are people like Azrul, Mark, and one other. Instead of doing support Mark and Azrul are busy coding the next release and working on dev-related projects.
You are support and haven't logged on in 1-2 months? That's comforting. And more fuel to the fire about their "VOLUNTEERS". Sorry, dont take it personally, but some of the support people their don't know much if anything to be helpful.
Forgive me for having a life and not being able to be active on their forum 8 hours a day. If you have a problem with it, why not volunteer to help out with support yourself?
4) There is hardly no communication between the developers and support staff like myself. The problem is that Mark and Azrul are in Malaysia and with the language barrier, time-zone variation, and a few other factors it makes it hard to get answers from them.
With all that said, yes, JomSocial needs to ramp up their support and make it a higher priority. However, JomSocial is by far the best social network component out there for Joomla it operates reliably and smoothy at that. Cut them a little slack.
Again, if you wanna play on the world stage, be prepared. This is nothing new. They have had these issues long before JomSocial with MyBlog and other AZRUL apps. It's nothing new and still no excuse.
That is your opinion. They're a good company that produces a top-notch product. You are far from the leader in global business management and quality control!
Oh, and no... JomSocial will NOT be obsolete with 1.6. Where do you get that idea from?!
We wont need JomSocial cuz most of the people their want group controls which Joomla 1.6 will provide in the core. Im guessing that with the ability to create groups, content control, etc etc etc, it wont be long before these social features are emulated by developers that know how to work with their customers and support staff.
Most of the people using Jomsocial want it for a COMMUNITY, not for group control. I don't think you have a clue what people are using JomSocial for. I have done hundreds of reviews of the members using JomSocial, 99% are for communities. 1.6 offers nothing even remotely close to a community!
JomSocial's group controls are severely lacking and showing little improvement. The new release is NOT upgraded according to the voices of the consumers. More bells and whistles we don't need before core enhancements are made that should have been made since DAY 1.
98% of the JomSocial customers are very happy with the product. I've seen the surveys and results thereof. They have a 3-4 month dev cycle and it works great for them. They make upgrades and enhancemends as the community asks for them. Just because they dont do what YOU want, is not a reason to bash them.
I have JomSocial. I have a client that likes it for the social thing. Thats about it. For professional networking, JomSocial doesn't have the features and isn't robust or stable enough. It's a toy. Toys are fun. I like toys too. I agree its a nice toy, but after a year of selling a beta, and having tons of positive AND negative feedback, you think these guys would hire a few more people who can work to help them serve their customers. That means making the code COMPLIANT, speaking ENGLISH, LISTENING (i assume you need a translator to help their too) etc etc etc.
In conclusion, I was done cutting them slack when they AND their volunteers continue to turn their backs on their consumer base way too often. As for getting their feet wet... cmon, they been doing Joomla/Mambo for awhile. Their feet are all pruny by now James. Take the money and reinvest into a competant staff.
I think you're a very bitter person and belligerent. I've seen your threads on the JomSocial forums and you were an asshat on there too. You just like to argue that is it. Purely just to argue. I've seen the developers of JomSocial specifically post on your threads and answer your questions and you come back with just arguments. Get a life dude, JomSocial rocks! - David Kauzlaric
Learn2Guides -- A Joomla how-to and tutorial website
http://www.Learn2Guides.com
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- The Wingman
- Elite Rocketeer
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Mean while back at the Ranch...
(Boy, this post is getting epic in of itself) - "You can learn a lot from a dummy. So, pay attention to yourself." Quote by me.
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- Sam Taylor
- Elite Rocketeer
- Posts: 523
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If I pop over their and ask questions about something and get no response (like others) I get dismayed. If I argue my case, so be it. That's my right as a CONSUMER. I paid for their product which advertises 1 year support. Problem is that support is lacking and so are some of the basic features that have been requested for over a year.
As for volunteering my time... why would I? There are others who have in the past and are tired of the devs lack of communication as you so kindly put it. I help out here when I can and from time to time because RT helped me alot. It's called give and take. You get what you give which is wy you apparently can give so little. We all have busy lives. All the more reason why we shouldn't have to pull teeth and wait around to get support for a product we paid for.
If you wanna act like a fanboy, that is fine. Why dont you look at the latest blog ON THEIR SITE. Look at the comments. Doesnt seem like even 50% are in favor of Azrul's attempts. I have been on their since day 1 asking pertinent questions. Keep the "Asshat" comments to yourself. You made my case guy and I just responded back.
PS- Not all of us are sheep. Some of us take a stand and speak up when we are wronged. - Great Links:
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