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JomSocial Azrul support EPIC FAIL

  • JomSocial Azrul support EPIC FAIL

    Posted 15 years 2 months ago
    • Is it possible for someone in good standing with Azrul here at RT to PLEASE PLEASE PLEASE talk with Azrul about their lack of support / poor support for Jomsocial, etc? Can you show them the light of what good support does for your business and standing in the Joomla community? It seems until there is serious competition to JomSocial, they will continue to treat their customers like beta testers and not paying subscribers.

      I go over there to check on a couple of topics (photo upload limits has been unanswered for months and gets people saying me too all the time) and I either see some lackey with no skills guessing or blaming the templates or no response at all. To be fair, mark and a few others will jump on something they can answer pretty quick, but it seems that there are more questions outta their league cuz of so many unanswered or non-solutions provided.

      Affinity is one of several JomSocial integrated templates out there and they continue to blame said templates when they have no other answer if any at all.

      Until then I will just fight the good fight over there when I see another customer ripped off and left in the dark. *end rant*
    • Last Edit: 15 years 2 months ago by Sam Taylor.
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  • Re: JomSocial Azrul support EPIC FAIL

    Posted 15 years 2 months ago
    • I noticed that before they don't really answer questions...I think they are so busy trying to build the JomSocial Network that they forget the 'we' the customers are the Network.

      Plus, I see the bigger picture of what they are trying to achieve, but they are probably just understaffed, which is a management issue. Meaning they may be great developers, but suck at some of the basics of running a business.

      Just imagine if RT built a Social Component. Now that would leave everyone in the dust! LMAO
    • "You can learn a lot from a dummy. So, pay attention to yourself." Quote by me.
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    Re: JomSocial Azrul support EPIC FAIL

    Posted 15 years 2 months ago
    • LOL, the magic combo, phpbb3, joomla add some Andy sauce to it and you are done...
      Who needs other components anyway?
      8)
      I have been hanging around there, but well in the beginning I ranted. Now I won't, I just sit back and wait. Some guys may suddenly stand up and redo the whole thing, or take a look at joomsuite. It may be an alternative.
    • *Karma comes in many forms, my personal favourite is the random saucepan from the sky* J.Spencer 17-02-2009
  • Re: JomSocial Azrul support EPIC FAIL

    Posted 15 years 2 months ago
    • Roeland_A! wrote:
      *Karma comes in many forms, my personal favorite is the random saucepan from the sky* J.Spencer 17-02-2009

      Hahaha Love your quote in your Signature!
    • "You can learn a lot from a dummy. So, pay attention to yourself." Quote by me.
  • Re: JomSocial Azrul support EPIC FAIL

    Posted 15 years 2 months ago
    • Roeland_A! wrote:
      LOL, the magic combo, phpbb3, joomla add some Andy sauce to it and you are done...
      Who needs other components anyway?
      8)
      I have been hanging around there, but well in the beginning I ranted. Now I won't, I just sit back and wait. Some guys may suddenly stand up and redo the whole thing, or take a look at joomsuite. It may be an alternative.

      I'm gonna look at JUGA again until Joomla 1.6 comes out. With the groups and ACL finally getting to what we want, it would be nice to see something new being developed for the future release of Joomla.

      In the meantime.....
      I wish they would just fix the core stuff until then. Listening to your customers and actually giving your product support is essential if you are gonna last. JomSocial has potential but seems disjointed. There are plenty of add-ons for Joomla now that give you some community functionality and they do it better than JomSocial's features. (ie. Video, Photos). We just need better Group functionality and better user administration.

      This recent blog's comments pretty much sum it all up...
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    Re: JomSocial Azrul support EPIC FAIL

    Posted 15 years 2 months ago
    • Just to get an interesting discussion going: the best explanation that I have ever seen about native components came from one of the joomsuite devels (mind you I am not affiliated to these guys in any way) explaining what joomla native meant to him; if jomsocial would just follow that concept, then probably everybody would be much more satisfied. I have taken the liberty to quote from their site:
      Joomla 1.5 getting more and more popular and more and more components supports is. Some of them in obvious legacy mode and some of them claim as Native. But what this word really means. We discoverer that just the fact that component works without legacy mode turned on does not means it is native. Below is a list of definitions that we believe can help developers create more compatible and standard extensions.

      Joomla Nativity Standards (JNS)
      Designing DB
      1.Every table should contain published field where it is applicable
      2.Every table should contain checked_out and checked_out_time fields if this table records managed in backed.
      3.Every table should contain access field where it is applicable
      Development
      1.Component should be developed in complete MVC model of Joomla 1.5 taking in account all Joomla MVC standards

      1.MVC implementation should be done through core Joomla JController, JView, JModel classes.
      2.File structure should conform
      2.In administration component should use Joomla core Toolbar to create Functional buttons
      3.Every list of records have to have checkin and checkout functionality implemented to prevent double editing record at the same time.
      4.Every list of records should have published/unpublished opportunity
      5.Every list of records should have access column where it is applicable and its implementation should work in frontend.
      6.All error messages should be outputted through JError class
      Styling Admin

      1.All standard toolbar buttons functions like publish, unpublish save, apply, close, edit, etc should use template images
      2.Custom button icon should be in the same style
      3.You should think out interface using Joomla interface elements like Sliders, Tabs, Toolbar, ... as much as possible
      4.Generating tables and forms standard CSS classes like admintable, adminform, ... should be used
      5.Everything component generate and display either in back-end or front-end should be formatted with appropriate core Joomla classes that should guaranty best outlook with any template.
      6.Personal formatting may be used but it should not format colors and borders
      By one word all this above tells that your component in admin should looks & feel like core Joomla component. When users use it, they should intuitively understand this except where it is very specific. I mean at least ow to create new item or delete it, should not be the question.

      Styling Frontend
      1.All elements rendered on frontend should be formated by core Joomla CSS classes. For example main title: .componentheading, subtitle: .contentheading, data/time: .createdate, .modifydateand so on.
      2.Special attention to format tables that list items. Do not forget table classes like .sectiontableheader, .sectiontableentry1, .sectiontableemtry2. I noted that many ignore that.
      3.Elements should be placed on the page in general Joomla style.
      By one word, user should not think a lot how to adopt component to looks great in his currect template but jut inastall component and use it. I mean that even if user need to edit template just to change positions and order of elements but not color and font size.

      Gives some ideas to think about, eh? I like jomsocial, I've invested in it and in addons, but I am unsure whether I will ever use it.
    • *Karma comes in many forms, my personal favourite is the random saucepan from the sky* J.Spencer 17-02-2009
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    Re: JomSocial Azrul support EPIC FAIL

    Posted 15 years 2 months ago
    • The Wingman wrote:
      Roeland_A! wrote:
      *Karma comes in many forms, my personal favorite is the random saucepan from the sky* J.Spencer 17-02-2009

      Hahaha Love your quote in your Signature!
      Thank you, me too 8)
    • *Karma comes in many forms, my personal favourite is the random saucepan from the sky* J.Spencer 17-02-2009
  • Re: JomSocial Azrul support EPIC FAIL

    Posted 15 years 2 months ago
    • Haha, I forgot about me saying that :D
    • James Spencer / Developer & Support / Hull, UK
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    Re: JomSocial Azrul support EPIC FAIL

    Posted 15 years 2 months ago
    • 8) From jomsocial it becomes a saucepan thread
    • *Karma comes in many forms, my personal favourite is the random saucepan from the sky* J.Spencer 17-02-2009
  • Re: JomSocial Azrul support EPIC FAIL

    Posted 15 years 2 months ago

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