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Best way to get help

  • Best way to get help

    Posted 15 years 3 months ago
    • Hello

      just wonderig what the best way to get support was for multiple questions, do i log them all as single threads or combine into one?

      thanks
  • Re: Best way to get help

    Posted 15 years 3 months ago
    • It would be better to start new threads for appropriate questions so as to avoid confusion :)

      To be more specific, Follow in this points to help us help you :)
      Include as much information as you can when seeking help. This may include logs and command line output. Nobody will be able to help you if you don't give sufficient detail.
      Choose an appropriate subject line. Try to summarise the problem briefly in the subject, and elaborate in the message itself. Repeat the subject in the body if it will make things clearer. Do not use all caps and do not add false information just to get attention (e.g. ;read this or you will be arrested;). An example of a bad subject would be "HELP ME". A good subject might be, "Foo crashes when I do bar". Do not use a URL as a thread title.

      www.rockettheme.com/forum/index.php?f=2&t=2702&rb_v=viewtopic
    • Quick tips::
      1) Clear your browser cache if changes dont reflect
      2) Provide link to your site to help us help you better
      3) Use in firebug
      Tutorial-- http://www.rockettheme.com/blog/team/255-tools-firebug

      softlogique.com

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