Has anyone tried CiviCRM? Can it be used outside the not-for-profit sector? How customizable is it? I tried the demo, but half of it is in Spanish, so a little limited on what does what.
I've read lots of reviews for SugarCRM, it sounds great, but has a hefty price.
I used CiviCRM on one site and it's a huge system and very clunky. It's geared towards non profits but I don't see why it couldn't be used private sector. I'm just not sure I would. I don't know anything about SugarCRM.
After much deliberation I have chosen to go with SugarCRM. They answered all the questions I had, and even pointed out a few things I hadn't thought of. I found a plugin that allows direct access to the joomla core db from sugar, so that you can share one db between the two systems. Really, really nice.