Unsupported Browser
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- Veronique Thomas
- Rocketeer
- Posts: 50
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Hi
When I try to open my website from a link in word I get the error Unsupported Browser
Unsupported Browser We have detected that you are using Internet Explorer 7, a browser version that is not supported by this website. Internet Explorer 7 was released in October of 2006, and the latest version of IE7 was released in October of 2007. It is no longer supported by Microsoft. Continuing to run IE7 leaves you open to any and all security vulnerabilities discovered since that date. In March of 2011, Microsoft released version 9 of Internet Explorer that, in addition to providing greater security, is faster and more standards compliant than versions 6, 7, and 8 that came before it. We suggest installing the latest version of Internet Explorer, or the latest version of these other popular browsers: Firefox, Google Chrome, Safari, Opera
The problem is I have IE 10 and this also happens with Firefox 23 or the latest versions of chrome when they are my default browser. If I type the link in directly I have no problems only when I try to Click on link that is in word.
Thoughts?
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- DanG
- Preeminent Rocketeer
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- Custom work done
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Do you mean MS Word :shock:
This HIGHLY NOT recommended as MS Word encodes special content for it's text for other MS applications to use.
Create that link in a plain text editor like NotePad.
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- Veronique Thomas
- Rocketeer
- Posts: 50
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- Yes I mean MS word 2010, one of my user was sending a document with a link to our website in the document just by typing www.mywebsite.com and MS word creates a hyperlink. When the user click on the link they get the error. I tied it too on my computer and go the error also.
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- Veronique Thomas
- Rocketeer
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- Sergey Berezansky
- Newbie
- Posts: 13
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Hi,
It's correct, with Office 2013 the behavior is just same.
According to my findings, Microsoft Word overrides the UserAgent string which is usually sent by the browser when clicking link in Word document.
According to logs from our server, the UA string which is sent even by Chrome browser (default one) when opening link from Word 2013 is:
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; MS-RTC EA 2; .NET4.0E; InfoPath.3; ms-office)
Is there a way to override the UserAgent in template to exclude the ms-office part?
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- sohopros
- Elite Rocketeer
- Posts: 729
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- Turn off the IE7 redirect feature in Gantry Advanced settings and this issue will not appear.
- SOHO Prospecting Team
http://www.sohoprospecting.com
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- MrT
- Preeminent Rocketeer
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- Web Designer/Developer
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I tried this out myself and you are correct MS word is overriding the user-agent string sent to the browser. I'm not sure what (if anything) we can do about this - but I will raise a bug ticket to see if the DEVS have any ideas.
btw turning off the ie7 redirect is not a good idea anyway as if the browser does emulate ie7 then you will get strange/non-working site since RT no longer supports IE7.
Regards, Mark. - Last Edit: 10 years 5 months ago by MrT.
- Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- MrT
- Preeminent Rocketeer
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- Web Designer/Developer
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Ok, so having checked apparently this has been reported before and we are unable to do anything about it. Apparently it is because MS Word uses IE under the covers and there is nothing we can do about this unfortunately.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- Ray White
- Newbie
- Posts: 2
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I made the following hacks in ie7splash.php for temporary relief. That will let me send out emails with links in them until this is resolved. After doing this, I cleared the cache and the error is gone.
These are probably stupid hacks, but I didn't know what else to do. Turning off 'IE7 Redirect' and clearing cache didn't work for me and I don't know why.
function isEnabled(){
return false;
/**
if ($this->get('enabled')) {
return true;
}
*/
}
function init() {
global $gantry;
/**
if (JFactory::getApplication()->input->getString('tmpl')!=='unsupported' && $gantry->browser->name == 'ie' && $gantry->browser->shortversion == '7') {
header("Location: ".$gantry->baseUrl."?tmpl=unsupported");
}
*/
}
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