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NOT Pleased With Rockettheme Authenticate!

    • B²'s Avatar
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    NOT Pleased With Rockettheme Authenticate!

    Posted 10 years 7 months ago
    • It's rare for me to chirp in with any amount of negativity where the PURE GENIUS of Rockettheme is concerned -- but alas, I've been reduced to this commentary because the "decision makers" have crossed the line as far as I'm concerned. In a day and age where our collective freedoms are being snatched on all too readily... this latest "Rockettheme Authenticate" endeavor is the last straw for me. I've been a member under these credentials for a few years, and under other credentials for yet a few more -- BUT -- this is enough to turn me away for good.

      I ask that Andrew, Kat, and others who weigh in on the "dues paid" side -- REVISIT this decision for serveral reasons:
      • it's offensive, intrusive, and "beneath" who Rockettheme has ALWAYS been (from 2006 forward).
      • it causes unnecessary platform malfunctions, unless you ALREADY KNOW it requires authentication.
      • why should this be necessary in a package which is ONLY available to MEMBERS (Lexicon RocketLauncher)?

      This is dispicable, and I do not appreciate what it implies. Why should MEMBERS be treated like criminals, when there are several ways for the developers to dissuade "unauthenticated usage" -- IF that's the goal. Forcing an icon onto my Joomla Control Panel, doesn't sit well with me. Unreliable page saves, failed category creation attempts, and other inexplicable -- or better stated, UNEXPECTED platform behavior -- until discovery of the never before ecountered "Rockettheme" authentication icon on the Joomla Control Panel. Once "authenticated" the platform suddenly started "behaving" with some normalcy, and needless to say... that experience was infuriating beyond what mere words can convey.

      I've always blindly renewed my memberships, because Rockettheme has earned that level of faith -- but this recent "shenanigan" has caused an immediate credibility issue -- and if this is the "newly established" standard being embraced -- then I will tip my hat and be on my way.
    • Johnny Q's Avatar
    • Johnny Q
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    Re: NOT Pleased With Rockettheme Authenticate!

    Posted 10 years 7 months ago
    • Fair points, I suppose it's because they trying to protect their templates but could be translated as they want to squeeze every penny out of subscribers. For $99 your allowed 3 templates that's it anymore and expect your sites begin to falter without updates. The current policy has made me look around at other template providers but still think Rockettheme is one of the best.

      The main reason I subscribe is for the support.
    • Last Edit: 10 years 7 months ago by Johnny Q.
    • Kat05's Avatar
    • Kat05
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    Re: NOT Pleased With Rockettheme Authenticate!

    Posted 10 years 7 months ago
    • B2 wrote:
      It's rare for me to chirp in with any amount of negativity where the PURE GENIUS of Rockettheme is concerned -- but alas, I've been reduced to this commentary because the "decision makers" have crossed the line as far as I'm concerned. In a day and age where our collective freedoms are being snatched on all too readily... this latest "Rockettheme Authenticate" endeavor is the last straw for me. I've been a member under these credentials for a few years, and under other credentials for yet a few more -- BUT -- this is enough to turn me away for good.

      I ask that Andrew, Kat, and others who weigh in on the "dues paid" side -- REVISIT this decision for serveral reasons:
      • it's offensive, intrusive, and "beneath" who Rockettheme has ALWAYS been (from 2006 forward).
      • it causes unnecessary platform malfunctions, unless you ALREADY KNOW it requires authentication.
      • why should this be necessary in a package which is ONLY available to MEMBERS (Lexicon RocketLauncher)?

      This is dispicable, and I do not appreciate what it implies. Why should MEMBERS be treated like criminals, when there are several ways for the developers to dissuade "unauthenticated usage" -- IF that's the goal. Forcing an icon onto my Joomla Control Panel, doesn't sit well with me. Unreliable page saves, failed category creation attempts, and other inexplicable -- or better stated, UNEXPECTED platform behavior -- until discovery of the never before ecountered "Rockettheme" authentication icon on the Joomla Control Panel. Once "authenticated" the platform suddenly started "behaving" with some normalcy, and needless to say... that experience was infuriating beyond what mere words can convey.

      I've always blindly renewed my memberships, because Rockettheme has earned that level of faith -- but this recent "shenanigan" has caused an immediate credibility issue -- and if this is the "newly established" standard being embraced -- then I will tip my hat and be on my way.
      Johnny Q wrote:
      Fair points, I suppose it's because they trying to protect their templates but could be translated as they want to squeeze every penny out of subscribers. For $99 your allowed 3 templates that's it anymore and expect your sites begin to falter without updates. The current policy has made me look around at other template providers but still think Rockettheme is one of the best.

      The main reason I subscribe is for the support.

      hi there,

      you both are completely misunderstanding what the authentication is used for.
      it's NOT in any way used for you to verify your rockettheme template usage or to control the use of site licenses (formerly called entitlements)

      it is purely related to the rokupdater plugin which appears in the > extensions manager > update screen.
      its sole purpose is to allow you to update rockettheme CLUB extensions, which at the moment we do not have anyways. (all our joomla extensions are FREE at the moment.)
      please read more about rokupdater here:
      www.rockettheme.com/joomla/extensions/rokupdater

      if you do not wish this icon to appear in your control panel, simply disable/uninstall rokupdater.

      also, any other functions in your joomla site are absolutely independent of the presence or absence of rokupdater or the status of authentication. any such observations are purely coincidental.
    • Last Edit: 10 years 7 months ago by Kat05.
    • The following users have thanked you: Michelle Diamond

    • Kat05 / QA Lead & Support / Germany
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    Re: NOT Pleased With Rockettheme Authenticate!

    Posted 10 years 7 months ago
    • B2 wrote:
      It's rare for me to chirp in with any amount of negativity where the PURE GENIUS of Rockettheme is concerned -- but alas, I've been reduced to this commentary because the "decision makers" have crossed the line as far as I'm concerned. In a day and age where our collective freedoms are being snatched on all too readily... this latest "Rockettheme Authenticate" endeavor is the last straw for me. I've been a member under these credentials for a few years, and under other credentials for yet a few more -- BUT -- this is enough to turn me away for good.
      So why approach this issue with such "negativity". Why didn't you just ask us?
      B2 wrote:
      it's offensive, intrusive, and "beneath" who Rockettheme has ALWAYS been (from 2006 forward).
      If you don't like the Quick Icon on your Control Panel, we give you that option -> Admin -> Plug-in Manager: Plug-ins -> System - RokUpdater -> DISABLE
      B2 wrote:
      it causes unnecessary platform malfunctions, unless you ALREADY KNOW it requires authentication.
      We are unaware of any "platform malfunctions" caused by RokUpdater - could you be more specific please.
      B2 wrote:
      why should this be necessary in a package which is ONLY available to MEMBERS (Lexicon RocketLauncher)?
      Now I'm really confused, RokUpdater as well as our other extensions are FREE.
      B2 wrote:
      This is dispicable, and I do not appreciate what it implies. Why should MEMBERS be treated like criminals, when there are several ways for the developers to dissuade "unauthenticated usage" -- IF that's the goal.
      No that wasn't the goal. Prior to Andy Miller deciding to make ALL our extensions FREE, we had member extensions and free extensions. As your developing your clients site you may need to update a member extension. There may be agents of the client with access to the back end. RokUpdater's authentication would allow you to Login, do the update and Logout thus keeping prying eyes away from products you've paid for.
      Akeeba uses a similar stategy for there download IDS per Domain name.
      B2 wrote:
      Forcing an icon onto my Joomla Control Panel, doesn't sit well with me.
      AGAIN, if you don't like the Quick Icon on your Control Panel, we give you that option -> Admin -> Plug-in Manager: Plug-ins -> System - RokUpdater -> DISABLE
      B2 wrote:
      Unreliable page saves, failed category creation attempts, and other inexplicable -- or better stated, UNEXPECTED platform behavior -- until discovery of the never before ecountered "Rockettheme" authentication icon on the Joomla Control Panel. Once "authenticated" the platform suddenly started "behaving" with some normalcy, and needless to say... that experience was infuriating beyond what mere words can convey.
      AGAIN, we're unaware of these issues, can you provide links here indicating the topics you've created regarding these issues please.
      B2 wrote:
      I've always blindly renewed my memberships, because Rockettheme has earned that level of faith -- but this recent "shenanigan" has caused an immediate credibility issue -- and if this is the "newly established" standard being embraced -- then I will tip my hat and be on my way.
      We're sorry that this one extension has upset you so greatly but understand that we will NEVER cease in introducing new technology to make our members sites stand out from the "other guys". As always new technology may have some bugs to iron out and that's why we provide FREE forum support. If you feel you have no choice to go with the "other guys" then that's a decision you have to make but as I mentioned at least let us try to resolve your specific issues before you decide to leave.
    • Last Edit: 10 years 7 months ago by DanG.
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    Re: NOT Pleased With Rockettheme Authenticate!

    Posted 10 years 7 months ago
    • Johnny Q wrote:
      Fair points, I suppose it's because they trying to protect their templates but could be translated as they want to squeeze every penny out of subscribers. For $99 your allowed 3 templates that's it anymore and expect your sites begin to falter without updates.
      No-No-No!
      At the time that members were having issues with Joomla's method of update notices for our FREE extensions there wasn't a method to notify for the Members extensions. So RokUpdater was designed to address this issue. It was NEVER!!!!! intended to track ANYTHING! We DON'T do that here. Speaking from personal experience and a former member we like to use the trust paradigm. It's worked well for us so far
      This image is hidden for guests.
      Please log in or register to see it.

      Since RokUpdater's implementation all of our extensions are free but we still feel it's a valuable tool as other extension developers are also developing their own update mechanism's.
    • Johnny Q's Avatar
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    Re: NOT Pleased With Rockettheme Authenticate!

    Posted 10 years 7 months ago
    • Ah, that clears things up a bit, I'm not particularly worried about the licences issue I think I have 12 left but until B2 made the post I was also under the impression that this was a big brother type addition added by Rockettheme and if I didn't renew my subscription my website could have a big banner on it saying "THIS WEBSITE'S LICENCE HAS EXPIRED CONTACT ROCKETTHEME" as you purposely changed the name from entitlements to licences which implies a time frame. Which in I think would be good grounds to end using the templates.

      I'll read through those replies again, just to make sure having this plugin is an advantage or is it just a tracking system.

      Thanks for the reply
    • B²'s Avatar
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    Re: NOT Pleased With Rockettheme Authenticate!

    Posted 10 years 7 months ago
    • @JohnnyQ -- Not so much my posture Johnny! My humble opinion on that is that 3 entitlements for $99 basically translates to $33 per template, and that's well beneath what I'd be willing to pay for the genius found inside their typical releases.

      @Kat -- Thank you for an educated answer. It may be wise to rename it to "RokUpdater" -- and remove the requirement to sign into RocketTheme in order to perform the update. Where else do I sign in for a plugin update from my own Joomla Control Panel??? Nowhere, not even for the core platform updates! As for "purely coincidental" -- I will tentatively request that you personally explore any conflicts that might arise betwixt this "RokUpdater" and the JCEditor -- and how it may directly impact the editing, saving, and closing of articles, categories, and otherwise.

      @DanG -- Negativity is just about the only thing THAT experience does evoke Dan... from repeated installs of the RocketLauncher, to nit picking through the database with the PHPMyAdmin, a goodly amount of time spent scraping through Google, Joomla forums, and other "cronie" hotspots -- and for what??? For THIS nonsense to be conflicting with an editor! Yes... you bet I'm hot under the collar about the fact that I'm called upon for login credentials to my RocketTheme account in order to update a plugin! If you're not interested in how it may make the subscribership feel, that's fine -- be that as it may -- I for one DO NOT like it. Period.


      If you don't like the Quick Icon on your Control Panel, we give you that option -> Admin -> Plug-in Manager: Plug-ins -> System - RokUpdater -> DISABLE

      Thank you. Want to avoid community backlash from this? Package it with a default setting of 'DISABLED' in the RocketLauncher!
      No that wasn't the goal. Prior to Andy Miller deciding to make ALL our extensions FREE, we had member extensions and free extensions. As your developing your clients site you may need to update a member extension. There may be agents of the client with access to the back end. RokUpdater's authentication would allow you to Login, do the update and Logout thus keeping prying eyes away from products you've paid for. Akeeba uses a similar stategy for there download IDS per Domain name.

      Thank you. Understanding the goal is helpful. Again, unless developer subscribership numbers dictate otherwise -- the default setting needn't be 'ENABLED' out of the box -- so that everyone (including members who don't have "client agents" looking over their shoulders) can ELECT whether they want the function active or not.
      We're sorry that this one extension has upset you so greatly but understand that we will NEVER cease in introducing new technology to make our members sites stand out from the "other guys". As always new technology may have some bugs to iron out and that's why we provide FREE forum support. If you feel you have no choice to go with the "other guys" then that's a decision you have to make but as I mentioned at least let us try to resolve your specific issues before you decide to leave.

      Please don't skew my words. The PREMISE that RocketTheme should take the liberty of using real estate on my Joomla Control Panel (without my knowledge and/or expectation) is slightly too presumptuous. Adding insult to injury by requiring that we authenticate our usage thereof -- only to find that after "authenticating" -- Joomla started behaving as expected (this exceeds that which I would term as "bugs needing ironed out"). In no way should my posture convey to ANY developer within the realm of Rockettheme to "cease in introducing new technology" -- it should however be a call to duty for you to remember to keep members AT THE FOREFRONT while developing -- and not leave us trailing behind the caboose! In closing, forcing your members to go with the "other guys" can be effectuated both passively and actively (a good model to reference would be that of Google vs. DuckDuckGo). If you don't see the relativity betwixt the two, I can respect that -- and ask that you extend the same courtesy.

      MEANWHILE BACK AT THE RANCH...

      I've already resolved this for myself -- and will post the solution a bit later for the benefit of the community.
    • Kat05's Avatar
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    Re: NOT Pleased With Rockettheme Authenticate!

    Posted 10 years 7 months ago
    • Johnny Q wrote:
      Ah, that clears things up a bit, I'm not particularly worried about the licences issue I think I have 12 left but until B2 made the post I was also under the impression that this was a big brother type addition added by Rockettheme and if I didn't renew my subscription my website could have a big banner on it saying "THIS WEBSITE'S LICENCE HAS EXPIRED CONTACT ROCKETTHEME" as you purposely changed the name from entitlements to licences which implies a time frame. Which in I think would be good grounds to end using the templates.

      I'll read through those replies again, just to make sure having this plugin is an advantage or is it just a tracking system.

      Thanks for the reply
      before jumping to conclusions about what the authentication actually means and attacking our team like B2 did, a simple question in the forum would have allowed us to explain things.

      the term 'entitlement' has simply been changed to 'site licenses' to make it more clear.
      the club subscription model we've used has not changed, site licenses do not expire and sites built using our templates and extensions can continue to run normally after a membership has expired.

      rokupdater has never been a tracking system. you may also want to read this article about rokupdater:
      www.rockettheme.com/blog/extensions/30-r...ckettheme-extensions
    • Last Edit: 10 years 7 months ago by Kat05.
    • Kat05 / QA Lead & Support / Germany
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    Re: NOT Pleased With Rockettheme Authenticate!

    Posted 10 years 7 months ago
    • B2 wrote:
      @Kat -- Thank you for an educated answer. It may be wise to rename it to "RokUpdater" -- and remove the requirement to sign into RocketTheme in order to perform the update. Where else do I sign in for a plugin update from my own Joomla Control Panel??? Nowhere, not even for the core platform updates! As for "purely coincidental" -- I will tentatively request that you personally explore any conflicts that might arise betwixt this "RokUpdater" and the JCEditor -- and how it may directly impact the editing, saving, and closing of articles, categories, and otherwise.
      you ONLY would need to sign in/authenticate to update rockettheme club extensions. currently there are none because they are all free at this point. at the time rokupdater was introduced, some of our extensions were club extensions, so an update via the joomla extensions update feature would not have been possible and manual download of the extensions and manual installation would have been needed, which we considered would be inconvenient for most members. again, if you don't like rokupdater, just don't use it. and of course there is no authentication needed for the core platform updates, as they are all gpl, unlike our previous club extensions.

      unfortunately you did not mention which version of joomla and jce you're having issues with.
      so for now i have done some tests with jce 2.3.4.4 on joomla 3.2.3 and i did not come across any issues when
      - creating new categories
      - creating new articles
      - editing and saving existing categories
      - editing and saving existing articles
      - closing categories
      - closing articles
      all these were tested in the backend editor (and not frontend)

      if you have a site where those issues can be seen when rokupdater is not authenticated, then feel free to share your details with us so we can investigate it. at this point i honestly doubt though that your issues with jce are related to the authentication status of rokupdater.
    • Kat05 / QA Lead & Support / Germany
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    Re: NOT Pleased With Rockettheme Authenticate!

    Posted 10 years 7 months ago
    • I WANT THIS TO BE MODIFIED...

      I understand that RocketTheme have paying extension and they should have some kind of mechanism to accept an auto update for them.

      What I really don’t like is that Rocket use a personnal user login — They should use a upgrade key - Not a User Login (like Akeeba)

      I’m reselling sites and I don’t want my Personnal User Rocket login to be accessible.


      Another really important question will be...
      If a RT User Account run out, are the update of free RT extensions will be still signaled in the Joomla administration and possible?

      Also...
      If I have a free rt template with only free extensions, I should not have to enter anything (RT Login) or whatever to be signaled of those free extensions in joomla Admin and being able to upgrade them.

      Not looking Good!
      I install Epsilon and Gantry, RockBox, RockSproket (All free extension) need to be updated and I still have that RocketTheme Authenticate things????? How come?
    • Last Edit: 10 years 7 months ago by Patrick Toulze. Reason: More is better
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