RokSprocket Issue - Cannot use RokSprocket Modules
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- DanG
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JP2Rocker2 wrote:
Access info provided.
I created a new RokSprocket module and had NO issues.
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What browser are you using? Can you start it in safe or private mode to disable your add-ons.
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- JP2Rocker2
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Was using Chrome...just tested in IE and it works.
Incognito Mode in Chrome works as well.
Thank you Dan!
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- DanG
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JP2Rocker2 wrote:
Was using Chrome...just tested in IE and it works.
Incognito Mode in Chrome works as well.
Thank you Dan!
I'm
that Internot Deplorer actually worked. The Incognito mode working is revealing. This means one of your add-ons in the regular Chrome is contributing to your issue.
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- JP2Rocker2
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Thank you for helping to troubleshoot that - I didn't think an add-on would cause such an issue.
Thanks again!
Cheers,
Jacob
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- DanG
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JP2Rocker2 wrote:
Thank you for helping to troubleshoot that - I didn't think an add-on would cause such an issue.
Thanks again!
Cheers,
Jacob
Again I'm just suspecting that this may be the case for you but we have definitely seen this with other users.
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Thanks.
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- Edyta
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Hi Everybody,
I'm new on the forum and hope not it's against the rules if I "dig up" solved topic...
I have a very similar problem like the one described in this topic. I'm using RokSprocket module and Joomla 3.3.6. I cannot edit existing roksprocket modules (like some of the functions were unactive). And I tried to make all that I found above: I set global configuration/media manager/component/maximum size - to 50MB. I've also tried different browsers and private mode. I tried to reinstall roksprocket extension as well. Still does not work.
I can fx. change picture or description in existing article in the roksprocket module, but cannot add the new article or add filters.
And I actually don't know when exactly the problem appeard. I recently updated Joomla to newer version (2 or 3 times).
Can anyone help me with that?
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- David Goode
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Hi there,
Can you use the 'secure' option above post input to provide me with a temporary Super Admin access please and I will take a look to see what the cause may be.
Thanks
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
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- DanG
- Preeminent Rocketeer
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Edyta wrote:
And I actually don't know when exactly the problem appeard. I recently updated Joomla to newer version (2 or 3 times).
Maybe I'm reading too much into that statement but when you FIRST installed it could you manipulate the RokSprocket module settings?
If so it probably is an extension or plugin that you've recently added.
Try this, backup your site with a free copy of Akeeba backup then in the Admin -> Extend or Extensions -> Extension Manager -> Manage select the DISPLAY to ALL. Then uninstall every item that doesn't say Joomla Project or Rockettheme. If RokSprocket works then it one of them. -
The following users have thanked you: Edyta
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- David Goode
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Hi there,
When I check with Firebug I am seeing an error...
"NetworkError: 500 Internal Server Error - http://www.centrumdietetyki.eu/administrator/index.php?option=com_roksprocket&task=ajax&format=raw"
And when I tried to re-install RokSprocket I get the following error...
Błąd 500 Wewnętrzny błąd serwera Internal Server Error Sprawdź na www.komunikaty.nazwa.pl czy są w tym momencie prowadzone prace techniczne XX:1 To kod diagnostyczny, który pomaga naszym administratorom szybciej zidentyfikować błąd i sprawniej zlikwidować jego skutki. Podaj go kontaktując się z naszym Biurem Obsługi Klienta. Kliknij tutaj, aby skontaktować się z naszym Biurem Obsługi Klienta.
You may have to get your host to check the server logs for more details.
Hope this helps
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The following users have thanked you: Edyta
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
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