Authentication error on the RT backend login
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- FlahDesign
- Sr. Rocketeer
- Posts: 112
- Thanks: 1
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Yes, I did uninstall but now I am getting an error when I check for updates:
Warning
Update: Could not open update site #5 "RocketTheme Update Directory", URL: updates.rockettheme.com/joomla/updates.x...c8&ignore=update.xml
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- Duane Mitchell
- Hero Rocketeer
- Posts: 296
- Thanks: 5
- Technology consultant
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Well I can't seem to find the site where I was having this problem. I'm curious enough that I want to go through all my sites. Like the original poster stated I never had this issue until a few days ago. Now it seems to be gone.
I do believe that at one time I also experienced the RokUpdater issue. Haven't had an issue in a long time. - Next Generation Solutions | www.nxgnsol.com | 617-539-6050
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- David Goode
- Preeminent Rocketeer
- Posts: 17058
- Thanks: 890
- Web Designer and Host
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FlahDesign,
Can you use the 'secure' option above post input to provide me with a temporary Super Admin access please and I will take a look to see what the cause may be.
Thanks
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- FlahDesign
- Sr. Rocketeer
- Posts: 112
- Thanks: 1
- I already did when you first requested it. It's on the original post.
- Last Edit: 8 years 2 months ago by FlahDesign.
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- David Goode
- Preeminent Rocketeer
- Posts: 17058
- Thanks: 890
- Web Designer and Host
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Hi there,
No access - Username and password do not match or you do not have an account yet.
Please check that the login works and you haven't got geo-blocking in place.
Thanks
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
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- FlahDesign
- Sr. Rocketeer
- Posts: 112
- Thanks: 1
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Please try again. It should work. I reset the password to the one provided and tried login in. It works on my end.
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- David Goode
- Preeminent Rocketeer
- Posts: 17058
- Thanks: 890
- Web Designer and Host
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Hi there,
OK - login works now. Unfortunately not super user so cannot see updater.
As it is we had a server issue a short while back and it appears that this problem was caused by files being ok on one server but not the other. Changes have now been made and so the warning should now be gone.
Thanks for your patience
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
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- FlahDesign
- Sr. Rocketeer
- Posts: 112
- Thanks: 1
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Awesome. Sorry for the SU blunder. I thought admin would give you access to the extension manager. Need to keep that in mind.
So, the RokUpdater authentication now works too!
Strangely, none of the extensions that are showing as in need of updates on the site that still has the updater, show under the updates on the site I removed RokUpdater to fix the original error.
Does that mean that I will have to manually update those extensions from now on? I don;t see RokUpdater on the list of available extensions on the site anymore.
Thank you,
F - Last Edit: 8 years 2 months ago by FlahDesign.
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- David Goode
- Preeminent Rocketeer
- Posts: 17058
- Thanks: 890
- Web Designer and Host
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Hi there,
Try clearing cache both in the updater and your browser.
It was only because of a few posts on the subject that I went to one of my own sites and found I had a similar message. One of the other mods also checked and he too had the error. I don't have rokupdater installed and I just checked and it warned me of updates for rokbooster and roksprocket, so it is working as expected.
Hope this helps
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
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