Why so hard to get support here?
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- Boris Golubchik
- Newbie
- Posts: 9
- Thanks: 0
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James S! wrote:
Hello,Absolutely Kickass reply- Thank you, James!
The policy of access to the forum being based on membership duration has been the status quo since the beginning, and is written in our FAQ / Help pages. I can understand your frustration but it is moot as that is how our club works.
However, most questions that are asked can either be easily solved by reading the demo instructions, or are customisation questions which we do not commit to as a priority. For example, a question on how to move the Mynxx menu from its current location to within another area of the theme is obviously a customisation query, rather then a template support / bug concern. We will still help if it is proportionate to do so, but remember this is a free bonus of membership. We provide a lot of resources openly to all, but the template specific boards are not one of them.
Regarding your question, RokFeature doesn't have that functionality. As with almost all Joomla content modules in its class, it is designed to conform to the mechanics of Joomla content, that being Intro Text - Read More - More Text. The read mores are generated automatically by the module, as dictated by Joomla content. Manual controls would subvert the 'natural' order of Joomla content.
That said, it is possible, but I imagine would be more inconvenient to you. You have to remove the stripping code that removes almost all HTML code from the content item. If this was removed, you could manually insert the HTML for the Read More, you'd have to do this for each article though, as its not going to be automatic.
Therefore, remove (or comment out) the following from /modules/mod_rokfeature/helper.php
$text = preg_replace( "'<script[^>]*>.*?</script>'si", "", $text ); $text = preg_replace( '/{.+?}/', '', $text); // replace line breaking tags with whitespace $text = preg_replace( "'<(br[^/>]*?/|hr[^/>]*?/|/(div|h[1-6]|li|p|td))>'si", ' ', $text ); $text = strip_tags( $text );
And add to template.css
.rokfeature-readon2 {position: absolute;right: 15px;bottom: 15px;} .rokfeature-readon2 a {padding: 3px 5px;text-transform: uppercase;color:#fff;background:#000;}
Then you can use the HTML for the Read More in your content:
<div class="rokfeature-readon2"><a href="#">Read More</a></div>
That should help, but do remember that custom development type questions can easily go beyond what we can and should provide.
That's exactly what I needed, but as it turned out I just went ahead and duplicated the other article under a readmore anyways. Easier than all that, but that was the question!
I understand the way your club works, and I'm not really bitching about that- It's your club. All I'm saying is that it doesn't make sense to me to take a customers cash and then lock him out of the forum where he can get help after some arbitrary time period. I can see locking him out of all OTHER forums after expiration, but not the one for the template he paid for.
Definitely doesn't work for me, and I would certainly never buy under those conditions. And I buy a LOT. Perhaps it's time to revisit your model...
And note to Rawraj- read the whole thread before commenting...I'm NOT Boris, LOL :cheesy:
Thanks again, James.
Peace,
Glenn Grundberg
goalelectronicmarketing.com
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- JEM
- Preeminent Rocketeer
- Posts: 17917
- Thanks: 4
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I can see locking him out of all OTHER forums after expiration, but not the one for the template he paid for.
You're not 'buying templates', when you join the club you are paying for access to all the template, not just the one you choose to use when you first join.
So, there's no way to tell which template you are using and allow you perpetual access to that particular forum.
And, what happens when you change templates, there's no way to tell which forum you should be 'locked out of' and which forum you should be allowed to access next. - Thanks,
jim
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- Limco
- Hero Rocketeer
- Posts: 282
- Thanks: 0
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I can see where Glen is coming from.......
If one looks at this post
http://www.rockettheme.com/forum/index.php?f=172&t=72973&p=378840&rb_v=viewtopic#p378840
I have waited 6 days for a reply and still nothing !, plus recently I recieved a e.mail from youPlease consider renewing soon to continue your access to the #1 Joomla theming community. As an existing member you can still renew your membership for a discounted priceHow can one possibly consider this when one has been disappionted with your support ?
I feel if you buy a membership for £50- you shouldn't be locked out of the forum when your time is up- as it takes a very long time to get your template up and working, the way you want it !
As I said to Andy Miller...............I run a very succesful Art & graphic forum and I decided to buy a template from you as I was totally Impressed with them- get the new site ready and relaunch it !
But I am still stuck with a few things- so I have to delay the launch over and over again & waiting on your support- makes matters worse and very frustrating !
And now in 5 days time I will be locked out of the forum, because I will not renew my membership ($60)- and my Mixxmax template still needing help !
I even applied for your RocketTheme Affiliate Program.......so I could place a banner on my site for you guys.................Guess what ?- no reply back !!!!!
Yeah!- what can one say..............stunning templates, but is it worth all those sleepless nights ?
:shock: - http://snatch59.com
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- Boris Golubchik
- Newbie
- Posts: 9
- Thanks: 0
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Limco wrote:
I can see where Glen is coming from.......Whoa. Now THAT'S a real problem, when a client is delayed on a support issue while being on an expiration timeline...and even being dunned for more money to boot.
If one looks at this post
http://www.rockettheme.com/forum/index.php?f=172&t=72973&p=378840&rb_v=viewtopic#p378840
I have waited 6 days for a reply and still nothing !, plus recently I recieved a e.mail from youPlease consider renewing soon to continue your access to the #1 Joomla theming community. As an existing member you can still renew your membership for a discounted priceHow can one possibly consider this when one has been disappionted with your support ?
I feel if you buy a membership for £50- you shouldn't be locked out of the forum when your time is up- as it takes a very long time to get your template up and working, the way you want it !
As I said to Andy Miller...............I run a very succesful Art & graphic forum and I decided to buy a template from you as I was totally Impressed with them- get the new site ready and relaunch it !
But I am still stuck with a few things- so I have to delay the launch over and over again & waiting on your support- makes matters worse and very frustrating !
And now in 5 days time I will be locked out of the forum, because I will not renew my membership ($60)- and my Mixxmax template still needing help !
I even applied for your RocketTheme Affiliate Program.......so I could place a banner on my site for you guys.................Guess what ?- no reply back !!!!!
Yeah!- what can one say..............stunning templates, but is it worth all those sleepless nights ?
:shock:
We came here with a simple request for aid, and after several non-answers in the other thread I posted this thread, and finally an answer (to just ONE of our issues). And a whole lot of mealy mouthed "boilerplate" and "term talk" along the way.
Here's the deal: Club Membership or not...when a customer comes here asking for help, especially in a public venue like this, it would behoove you to just jump on the issue and help him out.
You could certainly gently remind him of the terms, and ask him to renew his membership, etc...
But that shouldn't be the FIRST thing out of your mouths, nor should it be the focus of the replies. I mean, is this a business you are running, or a hobby? See, this IS my business, and I would never tell a client to piss off and buy a "subscription" before I would help him, especially after he already spent money with me!JEM wrote:I can see locking him out of all OTHER forums after expiration, but not the one for the template he paid for.
You're not 'buying templates', when you join the club you are paying for access to all the template, not just the one you choose to use when you first join.
So, there's no way to tell which template you are using and allow you perpetual access to that particular forum.
And, what happens when you change templates, there's no way to tell which forum you should be 'locked out of' and which forum you should be allowed to access next.
Yeah, yeah, JEM...I understand how it works. More mealy mouth boilerplate. Personally, I would rethink your business model. Seems to me it would be a heck of a lot less complicated if you would just go ala carte, and sell individual licenses to templates, or multi-packs/dev club access for an upcharge, and then allow the client as much time as they need to get the site provisioned.
That's the only way I would consider buying from you!
Good luck to ya, RT...
Glenn Grundberg
goalelectronicmarketing.com
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- Limco
- Hero Rocketeer
- Posts: 282
- Thanks: 0
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Right now, I have to copy & paste all my threads- so I can look at them later.
As I will not be able to log into the forum again as my membership in the RocketTheme Joomla Template Club expires on August 30th 2009 - or I could pay another £60....
This is totally unbelievale and really unfair.........................and heres me telling people over on my forum and other forums how great the RocketTheme Joomla templates are.
Well, my thoughts have changed and I will not be bragging any more.....
http://www.cgsociety.org/ charges £29.95 a year......... - http://snatch59.com
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- Henning
- Preeminent Rocketeer
- Posts: 29362
- Thanks: 954
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I'm really sorry to hear that Limco.
I really cant share what you have experienced or your opinion.
For me it was never unclear for what I have payed.
I dont want to discuss that matter here, just one thing to think about.
RT has to to differentiate in their support between "legal" users and "download-pirates".
If they wouldnt restrict access to the forums how should that be done?
The forum is part of their businessmodell and a stimulus to join ... so thats capitalism.
I really like your site and wish you best of luck with it.
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- David Lovrien
- Rocketeer
- Posts: 95
- Thanks: 0
- FWIW, I have no problem with the business model here - there are many, many software tools companies that use a similar subscription model. If you don't feel you are getting your money's worth, it is your choice not to renew. However, being able to come back a year later and ask questions, and getting a personalized, expert solution from someone like James, is worth every penny of a subscription renewal in my opinion. The answer James gave you in this case was very kind of him since you did not pay for that support the way the rest of us do. Expecting free support forever is unrealistic.
- Lovebird Design
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- Limco
- Hero Rocketeer
- Posts: 282
- Thanks: 0
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Henning !- I could have down loaded all Rocket Theme Joomla Templates, as I have seen them up there on a few pirate sites- and used them- but Nope !- I paid my £50.....
I appreciate all the help that I have recieved from the mods over here - and I am sure I will have more with the Mixxmag template- as one can expect....
But to pay another $60 just to get back into the forums is unbelivable.............
Once some one has paid $50- that person should at least be a member on the forums for as long as he/she likes.......................and who knows, this person (including me) can help other members with thier problems- it could happen...know what I mean ?
So its simple- if you buy a template- you get a membership over on the forum.....
I am sure RT has records of thier customers, so I see no problem there.....
Its the same with Vbulliten- you get a licience number when you buy it- and any Tom, Dick and Harry can join there forums............
I too think RT should re-think thier business model- as they will lose out in the long & I will certainly let my members know how many sleepless nights I had- and I wouldn't recommend this to my worst enemy........ - http://snatch59.com
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- Limco
- Hero Rocketeer
- Posts: 282
- Thanks: 0
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David Lovrien wrote:
since you did not pay for that support the way the rest of us do. Expecting free support forever is unrealistic.I did pay $50
:shock: - http://snatch59.com
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- Emma griffith
- Hero Rocketeer
- Posts: 465
- Thanks: 0
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Come on Limco, you can't even get a pub meal and a beer for $50, how can you object to a $50 price tag for all the resources that are made available to you for that price.
If you only wanted one template and then could not get it going in the time frame, maybe you should of been a little bit more on the ball. RT templates are ready to rock and roll, and bugs can quickly be addressed and if you have made changes that have broken the functionality and then after your subscription has expired, then you need to pay again.
It is no ones fault but your own, you are not being asked to hand over bundles of cash you are being asked for less than the cost to fill your car with petrol.
RT put an amazing amount of time in to their templates, and then they support them really well. You have even had people trying to help you even with your bad attitude and insulting everyone.
I personally don't think you are being fair or have grounds to be so upset, It is really unfair to bitch and moan so much when people have tried to help you regardless. If perceived value can be measured it far outweighs the lousy bit of coin you are objecting to. Access for life you say, what next free design changes for all!
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