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Why so hard to get support here?

  • Why so hard to get support here?

    Posted 15 years 8 months ago
    • Hey everyone-

      My name is Glenn Grundberg, and I am a consultant for my client Boris Golubchik. He has been having terrible trouble getting Mixxmag to work right, especially the Rokfeature module, and he has punted it to me. This is my first time using RT, but I am a J developer and usually hang out at Joomlashack where I am a dev club member.

      Here's my issue: Why can't we get info and forum access to the mixxmag forum? I realize his "club" membership is expired, but hey- he paid his cash to you people for a template, and should be able to expect some help without ponying up more money every month, right?

      Or am I just expecting too much in the way of service here? I could probably get everything I need at the applicable forum, and not have to post at all.

      Here's the problem- the thumbnail links and the "Read More" links in the Rokfeature module are pointing to a default location, and nowhere in the docs can we find a way to change them. Not in the parameters, the css, the article manager, nowhere.

      How exactly are these links being created, and from what?

      We would sincerely appreciate a detailed reply, or access to the Mixxmag forum so we can figure it out ourselves!

      Peace...

      Glenn "Gman" Grundberg
      goalelectronicmarketing.com
  • Re: Why so hard to get support here?

    Posted 15 years 8 months ago
    • Kat05's Avatar
    • Kat05
    • Preeminent Rocketeer
    • Posts: 25898
    • Thanks: 334

    Re: Why so hard to get support here?

    Posted 15 years 8 months ago
    • hi glenn,

      sorry to hear that boris and you are unhappy with the support.

      first of all i would like to point out our terms of service which include the following:
      13. Support: RocketTheme offers these extensions and designs ‘as is’, with no implied meaning that they will function exactly as you wish or with all 3rd party components and modules. Further, we offer no support via email or otherwise for installation, customization, administration, etc. A private members-only forum is available to Template Club members. RocketTheme does not commit to monitor these forums, but we reserve the right to respond and answer questions. You acknowledge by your use of the extensions that it is at your sole risk, and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with the extensions.

      as for your rokfeature related question: rokfeature is a module that displays articles from a selected section/category. those articles contain a readmore link (default joomla) which will open the full article once clicked.

      there is a tutorial on the mixxmag demo site which shows how the rokfeature articles are set up.

      here is the complete html code included in the first rokfeature article on the demo site
      <!--THUMB images/stories/rokfeature/feature-1_thumb.jpg THUMB-->
      <!--IMAGE images/stories/rokfeature/feature-1.jpg IMAGE--><p>
      <span>A unique photographic perspective on the iconic centre of Paris. An absolutely magnificent shot.</span></p>
       
      <hr id="system-readmore"><p>
      <br><br>
      Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent pellentesque, dui quis accumsan ultricies, tortor pede sollicitudin elit, nec malesuada nulla lectus sit amet leo. Vivamus commodo ultricies risus. Praesent eu magna eu dolor egestas dignissim. Duis scelerisque libero id risus commodo faucibus. Nullam ullamcorper. Phasellus tortor sapien, pulvinar scelerisque, ullamcorper pulvinar, porta eget, quam. Pellentesque ultrices tellus et erat. Cras ipsum. Vestibulum ut lectus vitae dolor scelerisque fringilla. Fusce id magna.
      <br><br>
      Cras pharetra est porta risus. Donec pellentesque purus. Nulla nulla magna, hendrerit non, facilisis sit amet, bibendum vitae, odio. Pellentesque consequat, velit non tempor tempus, neque ligula facilisis magna, eu faucibus dolor sapien ut odio. Quisque et nunc eget arcu auctor blandit. Quisque eu leo. Duis in diam varius risus sodales lobortis. Ut hendrerit. Ut pede erat, mattis a, viverra sit amet, facilisis non, lacus. Sed consectetur blandit turpis. Vestibulum orci diam, egestas sed, auctor sed, sagittis ac, sapien. In hac habitasse platea dictumst. Quisque dui ipsum, semper in, fringilla in, accumsan sit amet, sapien.
      <br><br>
      <span class="inset-left">Sed blandit nulla. Sed nec urna. Morbi bibendum metus quis tortor. Quisque enim. Donec pulvinar tristique sem. Fusce bibendum nisi sit amet lorem.</span>Nulla facilisi. Nam tempus rutrum felis. Nulla semper lacinia massa. Sed blandit nulla. Sed nec urna. Morbi bibendum metus quis tortor. Sed quis sem sit amet odio hendrerit venenatis. Suspendisse eu sem. Suspendisse sodales sollicitudin risus. Nulla iaculis pede eget quam. Fusce mollis fermentum leo. Sed suscipit rhoncus pede. Aenean sollicitudin nisl non magna. Vivamus diam felis, feugiat et, consectetur nec, faucibus et, elit.
      <br><br>
      Phasellus dui sem, iaculis id, convallis non, elementum vel, ipsum. Aenean quis massa. Quisque sit amet erat. Donec nisl. Aliquam semper justo. Proin a mauris et nibh rutrum luctus. Morbi scelerisque. Curabitur eleifend libero eu justo. Maecenas et lectus. Pellentesque pretium, erat eu facilisis dictum, elit risus mollis arcu, eget bibendum massa tellus imperdiet dui. Vestibulum urna sem, aliquet et, dignissim vitae, vulputate at, libero. Vivamus enim. Morbi interdum nunc eget justo. In vitae ligula. Ut at nisl quis mi rutrum bibendum. Duis in sapien. Maecenas arcu velit, tristique in, lacinia eget, pellentesque ac, magna.
      <br><br>
      Suspendisse potenti. Nullam interdum neque sed arcu. Vestibulum consectetur posuere quam. In tempus nisl eu orci. Quisque enim. Donec pulvinar tristique sem. Fusce bibendum nisi sit amet lorem. Curabitur consequat nunc tempus urna. Phasellus quis neque nec erat fringilla viverra. Maecenas molestie posuere justo. Etiam nec dolor. Duis laoreet turpis ut est. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Suspendisse metus nulla, imperdiet ac, ornare sit amet, tincidunt et, magna.</p>

      if you set up your rokfeature articles the same way, you should not experience any problems.

      hope this helps, kat :)
    • Kat05 / QA Lead & Support / Germany
  • Re: Why so hard to get support here?

    Posted 15 years 8 months ago
    • Amandeep Singh wrote:
      Can you please tell if you posted your issue in template specific area

      If so, Please provide us the link thread

      Hey Amandeep- thanks for replying.

      That's the problem- due to the fact that Boris' "subscription" has expired, I can't even get IN to the Mixxmag forum, or I would post there. Actually, I could probably find everything I need there without posting, but this policy of requiring an ongoing cash outlay for a product that was already paid for has us hamstrung.

      Regards,

      Glenn Grundberg
  • Re: Why so hard to get support here?

    Posted 15 years 8 months ago
    • Kat05 wrote:
      hi glenn,

      sorry to hear that boris and you are unhappy with the support.

      first of all i would like to point out our terms of service which include the following:
      13. Support: RocketTheme offers these extensions and designs ‘as is’, with no implied meaning that they will function exactly as you wish or with all 3rd party components and modules. Further, we offer no support via email or otherwise for installation, customization, administration, etc. A private members-only forum is available to Template Club members. RocketTheme does not commit to monitor these forums, but we reserve the right to respond and answer questions. You acknowledge by your use of the extensions that it is at your sole risk, and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with the extensions.

      as for your rokfeature related question: rokfeature is a module that displays articles from a selected section/category. those articles contain a readmore link (default joomla) which will open the full article once clicked.

      there is a tutorial on the mixxmag demo site which shows how the rokfeature articles are set up.

      here is the complete html code included in the first rokfeature article on the demo site
      <!--THUMB images/stories/rokfeature/feature-1_thumb.jpg THUMB-->
      <!--IMAGE images/stories/rokfeature/feature-1.jpg IMAGE--><p>
      <span>A unique photographic perspective on the iconic centre of Paris. An absolutely magnificent shot.</span></p>
       
      <hr id="system-readmore"><p>
      <br><br>
      Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent pellentesque, dui quis accumsan ultricies, tortor pede sollicitudin elit, nec malesuada nulla lectus sit amet leo. Vivamus commodo ultricies risus. Praesent eu magna eu dolor egestas dignissim. Duis scelerisque libero id risus commodo faucibus. Nullam ullamcorper. Phasellus tortor sapien, pulvinar scelerisque, ullamcorper pulvinar, porta eget, quam. Pellentesque ultrices tellus et erat. Cras ipsum. Vestibulum ut lectus vitae dolor scelerisque fringilla. Fusce id magna.
      <br><br>
      Cras pharetra est porta risus. Donec pellentesque purus. Nulla nulla magna, hendrerit non, facilisis sit amet, bibendum vitae, odio. Pellentesque consequat, velit non tempor tempus, neque ligula facilisis magna, eu faucibus dolor sapien ut odio. Quisque et nunc eget arcu auctor blandit. Quisque eu leo. Duis in diam varius risus sodales lobortis. Ut hendrerit. Ut pede erat, mattis a, viverra sit amet, facilisis non, lacus. Sed consectetur blandit turpis. Vestibulum orci diam, egestas sed, auctor sed, sagittis ac, sapien. In hac habitasse platea dictumst. Quisque dui ipsum, semper in, fringilla in, accumsan sit amet, sapien.
      <br><br>
      <span class="inset-left">Sed blandit nulla. Sed nec urna. Morbi bibendum metus quis tortor. Quisque enim. Donec pulvinar tristique sem. Fusce bibendum nisi sit amet lorem.</span>Nulla facilisi. Nam tempus rutrum felis. Nulla semper lacinia massa. Sed blandit nulla. Sed nec urna. Morbi bibendum metus quis tortor. Sed quis sem sit amet odio hendrerit venenatis. Suspendisse eu sem. Suspendisse sodales sollicitudin risus. Nulla iaculis pede eget quam. Fusce mollis fermentum leo. Sed suscipit rhoncus pede. Aenean sollicitudin nisl non magna. Vivamus diam felis, feugiat et, consectetur nec, faucibus et, elit.
      <br><br>
      Phasellus dui sem, iaculis id, convallis non, elementum vel, ipsum. Aenean quis massa. Quisque sit amet erat. Donec nisl. Aliquam semper justo. Proin a mauris et nibh rutrum luctus. Morbi scelerisque. Curabitur eleifend libero eu justo. Maecenas et lectus. Pellentesque pretium, erat eu facilisis dictum, elit risus mollis arcu, eget bibendum massa tellus imperdiet dui. Vestibulum urna sem, aliquet et, dignissim vitae, vulputate at, libero. Vivamus enim. Morbi interdum nunc eget justo. In vitae ligula. Ut at nisl quis mi rutrum bibendum. Duis in sapien. Maecenas arcu velit, tristique in, lacinia eget, pellentesque ac, magna.
      <br><br>
      Suspendisse potenti. Nullam interdum neque sed arcu. Vestibulum consectetur posuere quam. In tempus nisl eu orci. Quisque enim. Donec pulvinar tristique sem. Fusce bibendum nisi sit amet lorem. Curabitur consequat nunc tempus urna. Phasellus quis neque nec erat fringilla viverra. Maecenas molestie posuere justo. Etiam nec dolor. Duis laoreet turpis ut est. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Suspendisse metus nulla, imperdiet ac, ornare sit amet, tincidunt et, magna.</p>

      if you set up your rokfeature articles the same way, you should not experience any problems.

      hope this helps, kat :)

      Hey Kat-

      I appreciate the review of your boilerplate terms, but the fact is Boris paid cash money for a product and can't get a simple question answered. The fact that we can't get access to the template specific area of the forum is ridiculous in my opinion, "subscription" or not. We don't want to provision multiple sites on an ongoing basis, even though it appears he paid for two entitlements, whatever that is...

      Furthermore, the link you give to the Mixxmag demo does absolutely Nothing for me. I've read that over and over- maybe you can point out where exactly it answers the question at hand:
      Here's the problem- the thumbnail links and the "Read More" links in the Rokfeature module are pointing to a default location, and nowhere in the docs can we find a way to change them. Not in the parameters, the css, the article manager, nowhere.

      How exactly are these links being created, and from what?

      You can see the issue by visiting the home page at: cash2gofinancial.com

      The "More Info" links and the thumbnail links are pointing to a link that I need to Change. I don't want to use the same "article" that the module is using- I don't want a "read more". I want to redirect to a different content item altogether, for example- the link for the vehicle license needs to redirect to the page "vehicle_license.php" which is the same page reachable from the main tabbed menu, do you see what I mean?

      At this time, the rotator is linking to this:
      cash2gofinancial.com/index.php?option=co...&catid=39:rokfeature

      I want it to link to this:
      cash2gofinancial.com/index.php?option=co...icle&id=53&Itemid=60

      To do this, I need to know where the module is pulling the "Read More" link from so I can hardwire the link to a different location. I understand how the module works, and I see the work-around which is to duplicate the page I want to show entirely for the Rokfeature content item, but that just adds overhead and time to the project. If it can't be done easily, then so be it- I will use the work-around and eat the additional storage space...

      But the real problem here is that I can't even ask this question in the proper venue- the Mixxmag forum! And that's actually hurting Both of us. A lot of time wasted. I gotta tell ya, I would have a real hard time recommending RT to my hundreds of clients or using it myself after seeing how this works- I really think once a customer buys a template they should have access to that templates forum without paying an ongoing fee...at the very Least. Just my 2c.

      Peace...

      Glenn "Gman" Grundberg
      goalelectronicmarketing.com
    • Limco's Avatar
    • Limco
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    Re: Why so hard to get support here?

    Posted 15 years 8 months ago
  • Re: Why so hard to get support here?

    Posted 15 years 8 months ago
    • Hello,

      The policy of access to the forum being based on membership duration has been the status quo since the beginning, and is written in our FAQ / Help pages. I can understand your frustration but it is moot as that is how our club works.

      However, most questions that are asked can either be easily solved by reading the demo instructions, or are customisation questions which we do not commit to as a priority. For example, a question on how to move the Mynxx menu from its current location to within another area of the theme is obviously a customisation query, rather then a template support / bug concern. We will still help if it is proportionate to do so, but remember this is a free bonus of membership. We provide a lot of resources openly to all, but the template specific boards are not one of them.

      Regarding your question, RokFeature doesn't have that functionality. As with almost all Joomla content modules in its class, it is designed to conform to the mechanics of Joomla content, that being Intro Text - Read More - More Text. The read mores are generated automatically by the module, as dictated by Joomla content. Manual controls would subvert the 'natural' order of Joomla content.

      That said, it is possible, but I imagine would be more inconvenient to you. You have to remove the stripping code that removes almost all HTML code from the content item. If this was removed, you could manually insert the HTML for the Read More, you'd have to do this for each article though, as its not going to be automatic.

      Therefore, remove (or comment out) the following from /modules/mod_rokfeature/helper.php
      $text = preg_replace( "'<script[^>]*>.*?</script>'si", "", $text );
      $text = preg_replace( '/{.+?}/', '', $text);
      // replace line breaking tags with whitespace
      $text = preg_replace( "'<(br[^/>]*?/|hr[^/>]*?/|/(div|h[1-6]|li|p|td))>'si", ' ', $text );
      $text = strip_tags( $text );

      And add to template.css
      .rokfeature-readon2 {position: absolute;right: 15px;bottom: 15px;}
      .rokfeature-readon2 a {padding: 3px 5px;text-transform: uppercase;color:#fff;background:#000;}

      Then you can use the HTML for the Read More in your content:
      <div class="rokfeature-readon2"><a href="#">Read More</a></div>

      That should help, but do remember that custom development type questions can easily go beyond what we can and should provide.
    • James Spencer / Developer & Support / Hull, UK
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    • Limco
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    Re: Why so hard to get support here?

    Posted 15 years 8 months ago
  • Re: Why so hard to get support here?

    Posted 15 years 8 months ago
    • You will need to disable the default read more in the module's settings.
    • James Spencer / Developer & Support / Hull, UK
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    • rawraj
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    Re: Why so hard to get support here?

    Posted 15 years 8 months ago
    • I wonder why Boris is refering to Boris in Third person :cheesy:
      What James said makes sense. The entire idea of membership is to get access to forums and to updates of the templates.
      But The point 13 in the terms and conditions that Katrin has quoted is very scary.
      It looks like Rocketheme is washing its hands of any responsibility. Well the only relief is that i looks like point 13 is appears to be only limited to support when it comes to 3rd party extension compatibility.

      Another point is that it seems that Boris is having a problem with a Rok module. Isnt Rok Module created by rocketheme so how does that become a 3rd party extention(ofcourse I am not supporting boris, since he is not a member he is not entitled to support I understand that)
      Anyways I think the situation is tricky over here and asking such questions is not appropriate in this thread as it can get confusing(since Boris is not a member anymore)

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