New host - Rochen Reseller - A No Brainer?
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Well as much as I hate it, I need to change host. I am currently with Bluehost and must say that I have been VERY pleased with their service and general easy hosting.
But I have too many domains and want to be able to offer my customers cheap hosting in an inviroment that I will know work and a place where there wont be too much hassle in order to provide service to my customers.
I have seen Rochen being mentioned from time to time and I am wondering if it's a no-brainer?
I saw a woman having problems with Rochen due to chmod issues, as in she had to manual chmod files via ftp and so on when installing Joomla stuff - is this true or was it a single problem? This might be security related, but I normaly install A LOT of extensions and functions for my customers and with Bluehost I have never touched one single file in terms of chmod'ing. I would just hate to do that every time.
Another question regarding Rochen concerns the different packages. Is it possible to buy a small package and when time comes upgrade to another one without too much trouble, time wise and money wise?
In terms of support for my customers - is that all handled by Rochen (hosting problems) or do you feel you need to answer a lot of hosting related questions?
Hope that some users can share some light on all this.
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- damo
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i use rochen and for the sites i have with rochen i install everything via ftp so i dont have the problem of having to open up a support ticket everytime i install something new and then permissions have changed ... basically this is a joomla security measure and is cleared up in 1.5 - it is a pain simply because other hosts (i've also got an account with bluehost) dont run things this way ..
upgrading is not an issue with rochen; as for support, you handle that for your customers as everything provided by rochen can be branded as your company but nevertheless your customers wouldn't have access to the rochen forums as they are your customers
onto support. it's very quick. the forums over there are very good and generally the service has been excellent.
brad (now mod here) is also involved at rochen; although i don't know to what extent so he'll probably be the best person to respond.
i will say this about rochen though; you've got to pay monthly; you can't pay annually and there is no affiliate system; which are two things they have to fix ... - Last Edit: 17 years 7 months ago by damo.
- www.c3p0.se - sweden
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- GollumX
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phpsuexec not running on rochen?
i would have gone with them a month ago but they didn't have VPS so went with servint instead. - Say no to Internet Explorer 6.
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Cheers Damo..
Still don't get the chmod issue.. why is it working like it should with BlueHost and not Rochen?
Yeah I don't like the missing affiliate option and no 12 month option payment.
Ok will look a little more on reseller options, perhaps there is something closer to my needs.
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- damo
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also, if you pop over to:
forums.rochen.com/
there is a pre-sales thing in the forums and a testimonials section that you have access to ..
i've kept bluehost, simply because it's cheap and you get so much space (you don't get loads with rochen) but when you move over to rochen you'll be very pleasantly surprised ... it's pretty cool - www.c3p0.se - sweden
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- damo
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it's not a chmod issue by the way it's an ownership issue ... basically if you install something from the backend (not everything but some things and always templates) it changes the ownewrship of the files so you cant do anything ...
all you've got to do is a. install via ftp like i do or b. if you do do it or a customer does, just open a support ticket to chown everything ... its very quick and not an issue - www.c3p0.se - sweden
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GollumX wrote:
phpsuexec not running on rochen?
i would have gone with them a month ago but they didn't have VPS so went with servint instead.
So Gollum are you happy with Servint? - The price is of course higher due to VPS, but I reckon that's cool to have as well
Do you have any ownership problems or similar?
Eventhough Rochen could just change ownership via a support ticket - it sounds like time wasted really?
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- GollumX
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VPS is not the way to go IMHO. It's expensive, and takes much more time managing.
I haven't installed joomla on the VPS yet. Will do do in the next few days and report back. but basically.... if there were ownership issues it would be in my power to change the ownership... On my VPS, i'm the boss . This is great if you're familiar with linux and shell commands. Maybe this is even configurable in Cpanel/WHM but I haven't had to explore this though.
I hadn't used linux for 5yrs at least, so have had to spend quite a bit of time on forums reading tutorials
I think the ownership issue is fixed by some foreign animal called phpsuexec. When you sign up for a VPS with servint you get to configure what's installed on your machine. I seem to recall that phpsuexec was an option that i had to pay for.. can't even remember whether I chose it or not.
Basically unless you're prepared to go through a steep learning curve, go the reseller option with rochen or elsewhere. VPS is a pain in the butt for noobs. All my joomla sites still run off my reseller account at an australian host.
I chose it for three reasons.
1.) I am setting up a site that will eventually require a dedicated server (running phpfox) so this was the logical step in that direction.
2.) I've always wanted to do this. I just think it's cool to have a server somewhere on the other end of the earth that i can control remotely. I can turn it on and off at will. I can do whatever I want with it.
3.) I wanted complete branding of my services. With a VPS I run my own nameserver so i have my domain as domain.com and nameservers as ns1.domain.com and ns2.domain.com. Also, when my clients receive my emails, the header info in the emails shows blah.domain.com as the hostname.
Servint has a great forum by the way. Support has also been top notch so far.
EDIT:
I found this:What is PhpSuExec, and how will it affect my site?from: faqs.purenrg.com/fom-serve/cache/63.html
PHPSuExec does for PHP Scripts what SuExec does for Perl files.
That is, it makes them run under your specific user account, as opposed to the Apache user account. This allows us to better monitor the resource usage of accounts, as well as track down runaway script files with greater ease. For you this gives you the benefit of all your php scripts running 'in' your account. For some PHP applications, such as PHPWebSite, this is a great help, as now when you create files/folders from inside the script, they will be owned properly by your account, and not the generic Apache user account.
The implementation of PHPSuExec does add a restriction or two to the use of PHP Scripts... these mainly being:
- You need to call the php file directly, you can't symlink to it and use that symlink as the url.
- PHP Scripts should have their permissions set to 0400 (owner read) or 0600 (owner read/write), and should be owned by your account. If you accidently set a file as world or group writeable, the phpsuexec module will not allow the script to run.
- A PHP file cannot be execute in a directory that is group-writtable or world-writtable. - Last Edit: 17 years 7 months ago by GollumX.
- Say no to Internet Explorer 6.
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- Joe K
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Thomas,
I am using hostnine.com which has the same ownership issue as Rochen. The solution Hostnine came up with was to run a cronjob every half hour to set ownership of the files.
I would prefer a host where this wasn't an issue, but 1.5 will make it a non-issue soon enough.
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Cheers both and thanks for the vps and phpsuexec info.. Still wondering why it's a problem, I mean if an application like phpsuexec excists why isn't it installed on Rochen and similar?
Joseph lets hope 1.5 is a reality soon, but it's just so quiet in that part of the world... Oh well can still stall all this upgrading for a few months and get more info gathered. Host Gator have a nice re-seller option as well
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