White screen for website and admin login?
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- JEM
- Preeminent Rocketeer
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- Thanks: 4
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Can you ask them to bump you to 5.3.xx?
I just recently had a site, by the host, migrated to a new server.
Really don't want to confuse you with the details, but with the swap, my site went from 5.3.xx. to 5.2.xx.
I went round and round with them.
They told me how to edit my php.ini file if I really needed to....
But pardon my French, F@@@ that! (Hehehe I do speak French...)
So I told them w/o editing my php.ini myself, THEY should fix the problem.
PHP 3.xx is older than Homer Simpson's father..
Contact your host, it's a server issue, not a template issue.
Just my 2yen, plus the advice of the ninja code guy, Ben. - Thanks,
jim
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- Julian Campbell
- Elite Rocketeer
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Thanks Jem
Ill email them now
I did find in another forum that the host 'Bluehost' server went down the day before I noticed my problem and Im wondering if that was the cause somehow.
Thanks again
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- Ben Lee
- Elite Rocketeer
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- Thanks: 42
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The minimum requirements for the newer Joomla versions and definitely the extensions is PHP 5.3.x and most shared hosting servers default to 5.2.
There is usually a line you can put in the htaccess file to force the use of PHP 5.3. Search your hosts docs and see if they offer a simple fix to force that to happen.
Here's the page for Hostgator: https://support.hostgator.com/articles/hosting-guide/hardware-software/php-5-3
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- Julian Campbell
- Elite Rocketeer
- Posts: 777
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Thanks Ben
I have opened a ticket with them and will see if they can fix first. If not, i wonder if the code used for hostgator would work in my site?
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- Julian Campbell
- Elite Rocketeer
- Posts: 777
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Hi again
Ok I have just had a reply back from Bluehost and I can upgrade my PHP myself in control panel.
Options range from 5.2 up to 5.4 (Fast CGI)
I have changed from 5.4 to 5.3 and tried to access the site and Joomla backend and still the white screen.
Should I be doing something else after changing the PHP version?
Thanks
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- Ben Lee
- Elite Rocketeer
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- Thanks: 42
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5.3 is a good version to go with for troubleshooting.
I would manually clear cache directories since you said you can access it only by FTP.
I would also clear any cached template css files if you see any of the generated ones there. Usually the random characters for the filenames in the typical template css directories.
After this, the next step I would take is to upload a new set of files for Joomla. If a file has been corrupted or something, this would make sure you've got the right one in place. You can do this for each extension as well. You'll have to double check the directories as the zip packs for extensions is not just a one-to-one transfer as the installer script writes some of these files to the proper directories. Going off a clean install would work though.
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- Julian Campbell
- Elite Rocketeer
- Posts: 777
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Hi Ben Im not really sure about this so
Ben Lee wrote:5.3 is a good version to go with for troubleshooting.
5.3 NOW WORKING
I would manually clear cache directories since you said you can access it only by FTP.
I HAVE GONE TO PUBLIC HTML>CACHE - THERE ARE 3 FOLDERS HERE GANTRY, GANTRY ADMIN AND JW_SIG... DO I OPEN THESE ANC CLEAR ALL IN FOLDERS?
I would also clear any cached template css files if you see any of the generated ones there. Usually the random characters for the filenames in the typical template css directories.
PUBLIC HTML>TEMPLATES> MY TEMPLATE. IS THIS THE RIGHT PATH, I CAN SEE RANDOM CHARACTER FILES
After this, the next step I would take is to upload a new set of files for Joomla. If a file has been corrupted or something, this would make sure you've got the right one in place. You can do this for each extension as well. You'll have to double check the directories as the zip packs for extensions is not just a one-to-one transfer as the installer script writes some of these files to the proper directories. Going off a clean install would work though.
WHICH JOOMLA FILES SHOULD I UPLOAD?AND THE EXTENSIONS, I TAKE IT I JUST UPLOAD THE FILES AGAIN FROM THE DOWNLOADS IS THIS RIGHT?
Thanks again Ben
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- Julian Campbell
- Elite Rocketeer
- Posts: 777
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JEM wrote:
Nope, if you are undated to the latest version yo are goo to go.
Hi Ben, I have changed the PHP version up and down from 5.3 and above and back to 5.3 with no change
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- Ben Lee
- Elite Rocketeer
- Posts: 4193
- Thanks: 42
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This is a general rule and you should always take a backup first.
Clear cache files in:
JOOMLA_ROOT/cache/
Clear everything except the "index.html" file. This is just a blank file that causes a blank white screen if someone visits this directory instead of allowing them to see the individual files and directories.
Clear cached style files:
These are the generated files that usually have random character names.
JOOMLA_ROOT/templates/MY_TEMPLATE/css/
JOOMLA_ROOT/templates/MY_TEMPLATE/css-compiled/
JOOMLA_ROOT/templates/MY_TEMPLATE/js/
These vary depending on your cache settings and whether or not you're using RokGZipper or not, but these are the directories you'd check.
Aside from that, there is no guarantee that changing the PHP setting to 5.3 means it is actually running 5.3. If you can create a new install in a subdirectory of the one you are having trouble with, that will let you test if Joomla can run there and you'll be able to see your PHP settings there as well.
As for uploading a new version of the Joomla files, the best way to go about doing it is to create a new install so you know all files will be fully installed and created and in the right place, the copy all of those files over EXCEPT the "configuration.php" file.
All other should override and just fine. And just to be clear, I'm referring to core Joomla install, not a RocketLauncher. If you use a RocketLauncher for this, you may override customizations you've done in the template or extensions. Joomla updates are typically just overwriting the files they've patched, so this is sort of a reset on your install and a way to just make sure the files are correct. I'd try using the version you had installed first.
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