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White screen for website and admin login?

    • drsawbones's Avatar
    • drsawbones
    • Sr. Rocketeer
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    • Joomla Adict

    Re: White screen for website and admin login?

    Posted 11 years 3 months ago
    • Hi,

      I missed if you were running a variety of J2.5x or J3.x....
      Anyway, I had this happen to me on 2 sites last week (out of 12 I upgrade/manage monthly)
      Both were J2.5 class sites.

      Both went blank white on both ends.
      Both were running on modern php/apache .

      With simple tweaks, I wasn't able to bring them back. (dumping cache, trying different browsers, checking settings...)

      *note - made made full cpanel back up of the account before attempting anything!!!!

      I was able to get the admin control panel working in one...
      it was a tedious affair....but, first I set the default template to stock Joomla template (the one that ships with Joomla -beez2)..the site came back - both ends.

      I went in and disabled ALL the plugins and modules and then tried the rok template, the front end showed with missing template error, then the backend failed...went into mysql and disabled the rok template and re-enabled the beez2...site came back.

      Uninstalled all of the rok and gantry...site ran fine with stock Joomla templates....
      installed the most recent bundle for the template it was using...site went blank again, and then the backend....

      In the end, I dumped the entire root folder 00(
      and replaced all the files with the most recent J version (via standard j-installer) and most recent rok versions - then dumped the mysql (stock) and imported my database back into it...
      and the site came back....both ends.

      After it happened back to back on 2 - j2.5x sites
      and about 3 hours of trial and error...I decided it had to be
      something not installing over the top of something that was already existing
      as there were a few files left in discovery (installer). Never did pin point exactly
      who or what was the cause...but if you have a WAMP or LAMP running
      try it at home and see if you can get the thing running locally on your computer
      and then push the site live and see what goes BOOM!

      If you don't have a LAMP or WAMP running....try this bundle to get one going
      and save yourself a ton of hassle with server companies...

      Here is link to a no-brainer installer of a WAMP
      bitnami.com/stack/wamp

      Regards,
      Doc
  • Re: White screen for website and admin login?

    Posted 11 years 3 months ago
    • Thanks for the in depth reply Dr

      My site was Joomla 3

      I have yet to try the fixes suggested by the other lads above... Ive put it of really as Im not really looking forward it :-)

      I will be doing it over the weekend but I can see myself just installing again from scratch and backing up often.

      I looked at the Wamp link you gave and it seems to be for Windows and I'm running Linux so nit sure thats any good for me unless there is a linux version, ill have a look at it more later
    • drsawbones's Avatar
    • drsawbones
    • Sr. Rocketeer
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    Re: White screen for website and admin login?

    Posted 11 years 3 months ago
    • Hiya,

      Ok, sure thing! (I've been known to get long winded...I guess I type too fast :)

      Yep, they have LAMP installer...and check out all the other mods you can install as well
      (love this place for "I need it fast and working NOW!")

      bitnami.com/stacks

      Regards & best of luck,
      Doc
    • drsawbones's Avatar
    • drsawbones
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    Re: White screen for website and admin login?

    Posted 11 years 3 months ago
    • Hi,

      Just had it happen again today to a newly migrated 3.x to 3.1.x site.
      I discovered somehow a plugin called installer ....there were two of them?
      The one that made this site go BOOM today was simply just accessing
      the wrong one to investigate what the?...(it appears to be a j1.5.x type installer plugin not a 3.x)

      Anyway, just a thought as you forge forward, to check your plugin list for
      an installer plugin...if there are (2) listed...you might be on the road to recovery
      faster than slower.

      Regards,
      Doc
    • prim's Avatar
    • prim
    • Preeminent Rocketeer
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    Re: White screen for website and admin login?

    Posted 11 years 3 months ago
    • drsawbones wrote:
      Anyway, just a thought as you forge forward, to check your plugin list for
      an installer plugin...if there are (2) listed...you might be on the road to recovery
      faster than slower.

      Regards,
      Doc

      If you get 2 of the same type in the upgrade area then maybe you're not logged in properly (at least to RT and maybe others).
    • Please reply with a direct link to the issue & create a new thread for each new issue.

      A template is only as good as the content that goes into it ;) - DanG
  • Re: White screen for website and admin login?

    Posted 11 years 3 months ago
    • Ben Lee wrote:
      This is a general rule and you should always take a backup first.

      Clear cache files in:
      JOOMLA_ROOT/cache/
      Clear everything except the "index.html" file. This is just a blank file that causes a blank white screen if someone visits this directory instead of allowing them to see the individual files and directories.

      DONE THIS

      Clear cached style files:
      These are the generated files that usually have random character names.
      JOOMLA_ROOT/templates/MY_TEMPLATE/css/
      JOOMLA_ROOT/templates/MY_TEMPLATE/css-compiled/
      JOOMLA_ROOT/templates/MY_TEMPLATE/js/

      NO CSS-COMPLIED AND NOO RANDOM CHARACTER NAMES IN THE OTHER TWO FILES

      These vary depending on your cache settings and whether or not you're using RokGZipper or not, but these are the directories you'd check.


      Aside from that, there is no guarantee that changing the PHP setting to 5.3 means it is actually running 5.3. If you can create a new install in a subdirectory of the one you are having trouble with, that will let you test if Joomla can run there and you'll be able to see your PHP settings there as well.

      CREATED NEW SUB DIRECTORY NAMED JOOMLA TEST FOLDER IN PUBLIC.HTML (THIS IS WHERE THE PROBLEM SITE IS - DOWNLOADED JOOMLA 3 AND UNPACKED INTO THE NEW FOLDER

      As for uploading a new version of the Joomla files, the best way to go about doing it is to create a new install so you know all files will be fully installed and created and in the right place, the copy all of those files over EXCEPT the "configuration.php" file.

      All other should override and just fine. And just to be clear, I'm referring to core Joomla install, not a RocketLauncher. If you use a RocketLauncher for this, you may override customizations you've done in the template or extensions. Joomla updates are typically just overwriting the files they've patched, so this is sort of a reset on your install and a way to just make sure the files are correct. I'd try using the version you had installed first.

      Joomla files are uploading, I will come back and update this later today
  • Re: White screen for website and admin login?

    Posted 11 years 3 months ago
    • Well..... failed that mission and went for fresh install with J2.5

      Thanks all for your help

      Julian
    • Ben Lee's Avatar
    • Ben Lee
    • Elite Rocketeer
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    Re: White screen for website and admin login?

    Posted 11 years 3 months ago
    • Sorry we couldn't get things to work out.

      A new install will be nice though and you won't have to worry about any "ghosts" in the system.
  • Re: White screen for website and admin login?

    Posted 11 years 3 months ago
    • It was more me than you Ben, I just got lost. I am not far from finished with the new build now. tomorrow will hav ethe site finished and its backed up .. Just in case :-)

      Thanks again to you and the others that helped here

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