SOLVED Issue with Ignite Gallery and new Gantry Framework
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- David Goode
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Hi Laura,
Laura Olsen wrote:"our developers are flat-out working on the new RTV3 site"
Customer Service Tip:
NEVER tell paying subscribers that you can't do a fix because you're "flat-out working (on your own stuff)".
Thanks for your customer service tip, but at RocketTheme we are in the habit of telling the truth rather than create stories. As for the work being our "own stuff" that is only partially correct. The majority of the changes that RTV3 brought were requested by members so the work was not just for our benefit.
Laura Olsen wrote:I pay for RocketTheme and Ignite Gallery. My clients pay me to create functional websites. I don't have the luxury of passing the buck back to your "extremely busy with internal work" devs.
Please refer to the Terms of Service which form part of your agreement when taking out a subscription.
Support:Laura Olsen wrote:
RocketTheme offers these templates and designs "as is", with no implied meaning that they will function exactly as you wish or with all 3rd party components and modules. Further, we offer no support via email or otherwise for installation, customization, administration, etc. A private members-only forum is available to Template Club members. RocketTheme does not commit to monitor these forums, but we reserve the right to respond and answer questions. You acknowledge by your use of the templates that it is at your sole risk, and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with the templates.Perhaps your supervisor can provide us an ETA for the Gantry fix?
We do not give ETAs as they may change if something with a higher priority occurs.
For all who have the same issue - We have provided a temporary fix that you can implement until we do release an updated version.
I hope this clarifies the situation. -
The following users have thanked you: KarmicVisions
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- Cebby
- Hero Rocketeer
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David Goode wrote:
For all who have the same issue - We have provided a temporary fix that you can implement until we do release an updated version.
Thank you for the update. Are you stating for the record that RT is definitely going to address this with an update? - Cebsource Creative & Technical Services
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- MrT
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At some point out DEVS will investigate the issue and (if a fix is needed) they will release it in a new version - we just can't say when this will be.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- David Goode
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Thanks Mark, you obviously got here before me today.
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- Laura Olsen
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Thank you for clarifying.
Nice site you have here. My customers, not so much.
BROKEN LINK REMOVED -will-not-open
"As Mootools has used the ‘Window’ variable for many years, I believe this is an issue with the Gantry framework that needs fixing. I have contacted rockettheme about this issue, they have added it as an issue on their bugtracker, but they have not yet confirmed to me if or when this will be fixed."
I've tested a template from another provider, and it works. My solution is simple. I wish you well in your future endeavors. - Last Edit: 9 years 4 months ago by Kat05.
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- David Goode
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Hi Laura,
Obviously it is your choice whether or not to modify the code as suggested until such time as we release an update, or to use a template from another provider.
Whatever choice you make I hope that choice works for you and for your customers.
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- David Kirolos
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HI every body,
I can see this post now has alot of attention, and for me this mean,
1- RT team really was busy with developing RTV3 and this is why they didn't pay all this attention in past period.
2- Now they are paying attention to the issue which mean they will find a solution for us as soon as they can.
so let's give RT team a chance to focus on this issue and i'm sure soon they will give us a permenant solution as they always do.
Note: this issue is causing alot of problems to me too and even because i downgrade the framework to get it work i couldn't get sprocket filtering function or order work.
so I'm waiting for the solution.
Regards,
David Kirolos.
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- David Goode
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Hi Jordan,
Jordan W wrote:Wow, this is getting unnecessarily nasty.
Not at all. Laura has decided to use an alternative option and I have wished her well. I didn't read any animosity in either post. Sometimes the solutions either aren't acceptable or don't meet expectations and this appears to be one of those cases. Nothing more nor less.
Regards
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- David Goode
- Preeminent Rocketeer
- Posts: 17058
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Hi David,
The team are just resolving the minor teething problems in the new site but will be focusing on some of these issues as a matter of importance. I will update this thread as we know more.
Thanks for your patience
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