RokGallery - I need the new version!
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- PTMDChurch
- Newbie
- Posts: 8
- Thanks: 0
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Hi there,
I bought my Rocket Theme subscription in December last year, it expired in March but only now have I had a chance to start using the RokGallery component. I have just tried to create a new gallery (worked fine) and now I'm trying to upload my images, but no matter what size/type/name I receive this error message:
An error occurred: Rollback failed. There is no active transaction.
I have looked over at the rok gallery forums and tried editing permissions but with no luck, the RokGallery version is 2.6 which I believe is outdated and it looks like the new version will solve my issue, but I cannot download it without renewing which is not an option for us.
The site runs the Reflex template which Joomla 2.5 (all up-to-date). I tried to update via the Joomla Updater but RokGallery doesn't seem to receive updates over that system.
Please can you provide me the new version (PM me a link) or give me instructions to solve the issue.
PS - The site fully meets the RokGallery requirements
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- PTMDChurch
- Newbie
- Posts: 8
- Thanks: 0
- Bump. Can someone from Rockettheme please take a look. Thank you!
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- PTMDChurch
- Newbie
- Posts: 8
- Thanks: 0
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Is anyone able to help me with this?
I don't want to keep bumping but I did pay for this extension and it doesn't work properly.
Please someone from RocketTheme help me with this.
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- T3Kaos
- Jr. Rocketeer
- Posts: 42
- Thanks: 0
- IT Consultant
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I would second this request also. My subscription only ended in March and I'm finally getting a chance to use the Reflex Wordpress template now. However I am massive file and permission errors with the RokGallery plugin. For example when I attempt to edit any of the demo galleries I get a File Settings error. Why? Also if I try to select a Gallery I get a window pop up with nothing more than Undefined printed in it. Why?
Any chance of some support before I file a complaint with PayPal and other organisations?
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- Jean-Paul Frenett
- Sr. Rocketeer
- Posts: 168
- Thanks: 0
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www.rockettheme.com/forum/index.php?f=15..._v=viewtopic#p826565
Might be of interest
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- Henning
- Preeminent Rocketeer
- Posts: 29362
- Thanks: 954
- Volunteer
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If you guys have questions about your membership please use or official contact-form.
We don't deal with membership-questions in the forum directly ...
www.rockettheme.com/contact-us
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- T3Kaos
- Jr. Rocketeer
- Posts: 42
- Thanks: 0
- IT Consultant
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I contacted yourselves directly via that facility yesterday and still haven't received a response of any kind. This is ridiculous! It would appear that no attempt has been made to solve this grievance of any kind. Needless to say I will have to seriously reconsider renewing my subscription with you guys after this fiasco.
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- T3Kaos
- Jr. Rocketeer
- Posts: 42
- Thanks: 0
- IT Consultant
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T3Kaos wrote:
I contacted yourselves directly via that facility yesterday and still haven't received a response of any kind. This is ridiculous! It would appear that no attempt has been made to solve this grievance of any kind. Needless to say I will have to seriously reconsider renewing my subscription with you guys after this fiasco.
STILL NO SIGN OF A REPSONSE TO EITHER THIS FORUM OR THE CONTACT US DIRECT FACILITY.
Signed: A very, very unhappy customer.
- Last Edit: 12 years 10 months ago by T3Kaos.
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- Bhavesh D
- Newbie
- Posts: 19
- Thanks: 0
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Hey guys,
I apologize for the inconvenience caused to you. Can the both of you please get in touch with me via the contact form: www.rockettheme.com/contact-us ? I'll do my best to help you out
Thanks,
Bhavesh D
Marketing Department
RocketTheme LLC
P.S - T3Kaos, I totally understand the frustration and anger the delay might have caused but I will really appreciate it if you don't use threats to get service out of any company, thanks!
- RocketTheme Affiliate Program - www.shareasale.com/shareasale.cfm?merchantID=30300
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- David Goode
- Preeminent Rocketeer
- Posts: 17058
- Thanks: 890
- Web Designer and Host
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Hi there,
First of all I would like to point out that you paid for membership of a template club. We give all template club members access to extensions at no charge.
Secondly your membership has expired. Bit like buying groceries, allowing them to go past their sell by date and then asking the supermarket to replace them because you didn't find time to use them.
The error message you have provided usually means that your tmp or log paths are incorrect or unwritable.
Hope this helps
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
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