RokGallery - I need the new version!
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- David Goode
- Preeminent Rocketeer
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- Web Designer and Host
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Hi there,
Some server setups will not work with 777, especially shared servers, due to the security risks. If the RokGallery is working on the US Hostgator service then you can be fairly sure it is going to be the way the Indian server is set up.
Try comparing the php settings in system information and see if you can see a difference.
I am using RokGallery on a Hostgator server with Joomla 2.5.6 and am having no problem at all.
Hope this helps
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- rawraj
- Sr. Rocketeer
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David Goode wrote:
Hi there,
Some server setups will not work with 777, especially shared servers, due to the security risks. If the RokGallery is working on the US Hostgator service then you can be fairly sure it is going to be the way the Indian server is set up.
Try comparing the php settings in system information and see if you can see a difference.
I am using RokGallery on a Hostgator server with Joomla 2.5.6 and am having no problem at all.
Hope this helps
So bascially you are telling me that Rokgallery will not work on a shared server?
The server which it is working on is a USA based reseller server.
The one it does not work on is an Indian based(they recently launched a hostgator.in website) shared hosting account.
So even if I change it to 777 it will not work. So let me just confirm, you are saying there is no use getting my account renewed as rokgallery will not work with shared servers set up in a certain way(i have experienced this but that was like 10 years ago. It was the reason why I shifted to hostgator because they knew how to setup their servers much before other's followed suit. With other hosts I would have problems running certain scripts and changing folder permission would make it work but leave my website open to attacks)
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- David Goode
- Preeminent Rocketeer
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- Web Designer and Host
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Hi there,
rawraj wrote:So bascially you are telling me that Rokgallery will not work on a shared server?Not at all. I said in my post I am running it on a shared server with Hostgator. :cheesy:
rawraj wrote:The server which it is working on is a USA based reseller server.That doesn't mean it will have the same settings as the US server. As I suggested, open both installations and compare the data on System Information pages. If they are identical then it may be a clash with another extension.
The one it does not work on is an Indian based(they recently launched a hostgator.in website) shared hosting account.
rawraj wrote:So even if I change it to 777 it will not work. So let me just confirm, you are saying there is no use getting my account renewed as rokgallery will not work with shared servers set up in a certain way(i have experienced this but that was like 10 years ago. It was the reason why I shifted to hostgator because they knew how to setup their servers much before other's followed suit. With other hosts I would have problems running certain scripts and changing folder permission would make it work but leave my website open to attacks)If a server is configured in an unusual way or if some of the software is outdated, then you are likely to experience problems with any up-to-date extensions, not just RokGallery. We have many members who have problems with hosting from GoDaddy for exactly that reason.
I hope that makes more sense
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- David Goode
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Hi there,
T3Kaos wrote:And still no one even bothers to respond to my comments also.I thought that Cliff, Dan and myself had made it perfectly clear. You paid for membership to access downloads and forums. This is clearly stated in the T&Cs that you agreed to when you signed up.
You no longer have membership and therefore you no longer have access to downloads, updates or the forums.
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- Cliff Pfeifer
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- Website Developer
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T3Kaos - allow me to address your comments personally. You signed up for a 90 day membership in January, which expired nearly 3 months ago. This explains why you can't access the downloads. If you would like access to downloads, there is nothing you can do except renew your account, which is offered at a discount for current and previous members.
In response to your situation with your clients. I can't speak to how you run your business, but the way I see it you have 2 options:
Option A: Pay for the renewal - around $40, get the updates, solve your problem, move on.
Option B: Start over from scratch, spend an unknown amount of hours, time and effort to rebuild the site, tell your clients you have to start over, delay the launch of the project, pay other developers for themes, plugins ECT that may cost more than renewing your account in the first place.
Based on your comments, you're saying option B is what you have to do because of us - which isn't true, your failure to understand our policies is why you're in this situation. Either way, I find it hard to believe that you would go that way to save a few bucks. I would guess if you presented these two options to your clients, they would most likely choose option A. I'll even guess they would probably give you the $40 if you explained that the only thing standing in the way of their site getting finished / fixed is $40.
As a developer, I've found myself in the same situation many times. I usually choose to pay a few dollars to save myself massive amounts of work and time, and chalk it up to the cost of doing business. For example, last year I purchased a rather expensive CCK component from another developer for $100+ some dollars - which only came with a 6 month update subscription. It's a year later, I would like to upgrade my website to J2.5, my portfolio uses this extension, so I'll need to pay again, or figure something else out. Honestly, I'll probably just pay so I can get it done in an hour rather than spending 20 hours re-doing the whole thing from the ground up. Time is money, and if you can pay a bit of money to save a lot of time, consider yourself lucky.
This goes for everyone. We've patiently explained our policies over and over again but this is just common sense. Know what you are buying before you buy it. If you do not understand how something works, ask questions before you buy. We have done nothing wrong here - nowhere do we claim you can access our products for all eternity after signing up for a membership. We're very sorry if you didn't understand how it works, but your failure to understand our club membership policies is beyond our control. Now that you know, you can make an educated decision about what to do next, and that choice is completely up to you. - The difficult we do immediately, the impossible takes a little longer.
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- DanG
- Preeminent Rocketeer
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- Custom work done
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David Goode wrote:
As am I using RokGallery on a Hostgator server with Joomla 2.5.6 with no issues.
I am using RokGallery on a Hostgator server with Joomla 2.5.6 and am having no problem at all.
Hope this helps
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- CMYKreative
- Elite Rocketeer
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T3Kaos wrote:
And still no one even bothers to respond to my comments also.
Let me just jump in here quickly . . . and please note that I have no association with RT whatsoever, this is just my personal view of things.
T3Kaos: I find your comments and attitude a little hard to deal with and you come off as a spoiled little brat who isn't getting (what he thinks) he should.
The membership system here is very simple. You pay for a certain period of time, you have unlimited access to download anything and also receive support and updates during that period. Once the membership expires, you no longer have access and don't receive support (unless another member or mod chooses to help someone out). It's pretty simple.
In the real world that most of us live in, we understand that when a subscription expires, so do all the benefits like support and upgrades. To receive those benefits, you renew your subscription. It's a cost of doing business. It's not complicated, and should be factored into any costs you may have when quoting a client.
As to the 'support' here at RT itself, overall the guys at RT do a pretty damn good job at responding to people's requests and finding solutions to their problems. Are they perfect, no . . . things do slip through the cracks sometimes, but as a member of a number of different template sites, I can say that RT does a much better job than all of them combined.
I'm sure right now that the guys have already spent far too much time on this thread for someone who isn't actually a paying customer at the moment. Pay up and get things sorted out. Easy. - CMYKreative : Graphic Design , Web Design , Printing , Banner Ads , Branding and more.
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- DanG
- Preeminent Rocketeer
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- Custom work done
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rawraj wrote:
David Goode wrote:The server which it is working on is a USA based reseller server.
The one it does not work on is an Indian based(they recently launched a hostgator.in website) shared hosting account.
Up to just recently we've had members with issues on GoDaddy because the US based servers for their accounts were older and still running PHP v4.x. So the hoster name alone won't guarantee how YOUR shared server is setup. It is up to YOU to get the hoster to put you on a server that meets all the criteria for the software apps you wish to run.
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- T3Kaos
- Jr. Rocketeer
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- IT Consultant
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CMYKreative wrote:
T3Kaos wrote:And still no one even bothers to respond to my comments also.
Let me just jump in here quickly . . . and please note that I have no association with RT whatsoever, this is just my personal view of things.
T3Kaos: I find your comments and attitude a little hard to deal with and you come off as a spoiled little brat who isn't getting (what he thinks) he should.
The membership system here is very simple. You pay for a certain period of time, you have unlimited access to download anything and also receive support and updates during that period. Once the membership expires, you no longer have access and don't receive support (unless another member or mod chooses to help someone out). It's pretty simple.
Ookay - here goes - first off, if you had bothered to even read all of the comments as opposed to just doing a cursory speed read you would have seen that I apologised for going on earlier, Also to say that someone expecting support of any kind is a 'spoiled brat' kind of speaks volumes for the way you probably treat your customers. When it comes to my customer I move heaven and earth to provide a great service for them even when they're outside the realms of their warranty thereby leading to over 90% retention and renewal levels across my current list of over 200 active clients. You probably have more clients than myself but at the end of the day that would be beside the point as 1 client or 1000 clients the premise is the same, the customer is always right.
Now to answer Cliff Pfeiffer's comment:
In response to your situation with your clients. I can't speak to how you run your business, but the way I see it you have 2 options:
Option A: Pay for the renewal - around $40, get the updates, solve your problem, move on.
This is factually incorrect as your site is quoting me $60 (apparently reduced from $75) for renewal www.rockettheme.com/join-a-club?club=wordpress,devwordpress . You don't appear to offer lower rates on Wordpress whereas you do on Joomla. Why?
Based on your comments, you're saying option B is what you have to do because of us - which isn't true, your failure to understand our policies is why you're in this situation. Either way, I find it hard to believe that you would go that way to save a few bucks. I would guess if you presented these two options to your clients, they would most likely choose option A. I'll even guess they would probably give you the $40 if you explained that the only thing standing in the way of their site getting finished / fixed is $40.
I reinstalled in the end on the old version of the Wordpress, and it appears to be functioning aok. May I perhaps suggest a plugin should be included with your rocketlaunchers that remind the customer concerning new and coming plugin upgrades. A bit like the Upgrade Notification plugin provide by WPMU Dev premium.wpmudev.org , who's templates suck out loud by comparison to yours (but have some really innovative plugins which appears to be their speciality) but whose customer support - even outside of subscription - is second to none.
I will at some point renew my subscription with yourselves I just PRAY that when I am subscribed I receive better customer support than just being told to 'just install RocketLauncher and reverse engineer it' as the catch all response to problems, which is the response I got most of the time even when I was subscribed.
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