ROCKETTHEME IS CLOSING ON JUNE 30, 2025. As a thank-you to our community, enjoy 50% off all themes with the promo code THANKYOU before we shut down.
Read our Farewell Blog Post for more details.
What's an Entitlement??
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- JEM
- Preeminent Rocketeer
- Posts: 17917
- Thanks: 4
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saq wrote:
Thanks for the response Jem. thats really unfortunate.. all I wanted was the infuse theme in wordpress and not joomla ( which i currently have/)
Charlesnz wrote:Yea I'm in the same boat, Joined the wordpress club, then found I prefered Joomla instead of Wordpress. So cant swap from from one club to another, waste of money tbh.
If you have joined the 'wrong' club and haven't downloaded anything, usually by contacting support, you can get your member ship swapped, if you've downloaded templates already, I don't know if you can make the switch.
In either case, contact support for the definitive answer.
www.rockettheme.com/contact-us - Thanks,
jim
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- Ben Lee
- Elite Rocketeer
- Posts: 4193
- Thanks: 42
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If you really think about how things work and the fact that this is downloadable goods that can't just be returned...once you have it you have it for good, and the information you have access to...
That's kind of like going to the movies and watching one, then saying that you wanted to see another movie after you thought about more, and expect them to give you a free ticket to the next movie too.
We do our best to make sure everyone gets just what they need, but allowing people to download templates from one, use them, then say they want to switch and allowing them to download all the other templates too just isn't a sustainable business model.
When you look at the size of the development team, the number of moderators, and the quality of the work in the templates and extensions, it's really a small price to pay.
You've gotta admit, there has to be a little bit of overhead when you see a team page like this:
http://www.rockettheme.com/the-team
I've found myself in plenty of situations thinking I wouldn't need a certain item and then a few months later was needing that same thing.
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- Charlesnz
- Newbie
- Posts: 2
- Thanks: 0
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Actually I downloaded a couple and install 1 template before finding that it couldnt do what I wanted it to do, it wasnt until I downloaded and installed it I suddenly realised it was pointless trying to get it to do what I wanted. the site was not live and has since be deleted.
I wasn't asking for a free lunch. Just feel I have wasted $60. My fault, no worries.
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- JEM
- Preeminent Rocketeer
- Posts: 17917
- Thanks: 4
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JEM wrote:
As moderators, we can't solve the issues here or override the support's decisions.
Please contact support... - Thanks,
jim
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