ROCKET THEME DOES NOT OFFER SUPPORT
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- C Pearson
- Jr. Rocketeer
- Posts: 28
- Thanks: 0
- Buyer beware unless you are kid with lots of time on your hands or a geek with nothing else to do I would not recommend Rocket Theme because there is no support or customer service. I love the themes but they are worthless when they don't come with sufficient documentations or customer service to solve problems.
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- damo
- Elite Rocketeer
- Posts: 2142
- Thanks: 0
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This is what I call posting for effect. From what I can see of your posts, people have fallen over themselves to try and help you but you need to be a little more considerate.
You cant just expect someone to say yes to you sending them a user ID and password to access your site. We need to see the issue that you have, live on your site - so rather than do this, maybe you should wait for someone to reply to try and help you.
Also, try reading this post first:
www.rockettheme.com/forum/index.php?f=15&t=36997&rb_v=viewtopic - www.c3p0.se - sweden
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- C Pearson
- Jr. Rocketeer
- Posts: 28
- Thanks: 0
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That's just it I waited and waited and waited -- over a week. I just think even if it's an additional premium (that I would be willing to pay actually) there should be able to access a tech rep for help and not have to blindly hope some lay person on a forum will be able to help. Until my "posting for effect" I had over 100 views to my forum post and not one suggestion to correct it.
After my "posting for effect" I received a response with the correct answer in less than 30 minutes.
Again everyone who purchases a theme is not a geek with lots of time to read forums of other lost posters hoping to find an answer -- it would be most helpful to have access for business people like me who don't have hours to spend on the board or weeks to hope for a solution (and even who are willing to pay for it) to answer questions.
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- gabrieluk
- Hero Rocketeer
- Posts: 257
- Thanks: 0
- Front End Developer - HTML5/CSS3/JavaScript
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hy there,
I'm sorry,but i have to hijack this thread and spend few minutes just to say that you are completly wrong.I'm new here,and in less than a month i was able to build my site with the help of this guys.They answered ALL my threads,even question about security,discussions about SEO/SEF.
The point here for me is:you are NOT buying "bananas",you are buying templates for "state of art CMS website".
So,i would say to you,if you are willing to "pay" find a webdeveloper to sort you out.Nothing personal,
cya
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- prim
- Preeminent Rocketeer
- Posts: 17290
- Thanks: 217
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Thanks for the kind word Gabriel
- Please reply with a direct link to the issue & create a new thread for each new issue.
A template is only as good as the content that goes into it
- DanG
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- Dominick
- Jr. Rocketeer
- Posts: 22
- Thanks: 0
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The staff at RocketTheme does an outstanding job of developing new Joomla! templates and other Joomla! extensions, many of which are free. Not only do they offer support, they are very intuitive on issues.
I could not agree more with Gabriel, find a developer: or go to Best Buy and purchase something not as complex.
"one does not make the grass grow by puling on it"
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- C Pearson
- Jr. Rocketeer
- Posts: 28
- Thanks: 0
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I paid $60 for the template -- fair to expect to be able to get a question answered. If it were free I wouldn't have the same expectation. And how do they offer support?
And my warning was exactly that if you a purchasing a template here expecting support -- don't do it.
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- C Pearson
- Jr. Rocketeer
- Posts: 28
- Thanks: 0
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By the way please not the I posted properly in the forum and my thread was not answered like yours apparently were Gabriel -- so just think of all of your post being viewed by many with no solutions posted and see if you would still have the same wonderful experience.
I'm just talking about MY experience. And my experience was that I spent countless hours searching the boards and a days and days of waiting for a response to a post (which never came) and only WISHED I could have e-mailed tech support and gotten the quick answer I finally got today.
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- JEM
- Preeminent Rocketeer
- Posts: 17917
- Thanks: 4
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C Pearson wrote:
By the way please not the I posted properly in the forum and my thread was not answered like yours apparently were Gabriel.
And my experience was that I spent countless hours searching the boards and a days and days of waiting for a response to a post (which never came)...
According to these guidelines, I'd have to disagree with 'posting properly'.
www.rockettheme.com/forum/index.php?f=15&t=36997&rb_v=viewtopic
In your thread, you removed the link from the original post, we had to ask for it again.
www.rockettheme.com/forum/index.php?f=19...62303&rb_v=viewtopic
You posted the link again, but did not leave the problem published for any of us to see.
I suggested following these procedures:
www.rockettheme.com/forum/index.php?f=15&t=61747&rb_v=viewtopic , which include the following advice:
A general rule of thumb, don’t do your development on the URL the final site will reside on. Use a development site, provide a URL, and when everything is perfect, move it to its final destination.
‘Here’s a link, but I had to unpublish the (Article / Module / Menu / Component) because it (looked awful / page wouldn’t load properly / broke the layout of the site).’
If you’re going to provide a link you’ll have to have a link to a live site where the problem exists so whoever is going to assist you can take a look. We can't fix what we can't see.
If your site is already live and you can’t leave the (Article / Module / Menu / Component) module published for what ever reason, create a development site.
In the development site, you can leave the (Article / Module / Menu / Component) published, and allow us to look at the site live with the issue you are facing.
When you get it sorted on the development site, you can make the changes on the live site.
Seems you finally got a response through a PM but personally, I don't think it was because of this particular thread.
Why it took so long, I don't know, but I guess it may have something to do with this:
www.phpbb.com/blog/2009/01/26/why-team-m...ive-private-support/
Or it could be that the team member or moderator that replied is simply bogged down in PMs and it took time to go through and answer them all.
On the other hand, Gabriel provides links to his site, screen shots, and details when they are requested which is why his support experience most likely varies from yours.
Honestly, we do try to help, but in some cases, without cooperation, our hands are tied.
Regards,
JEM - Thanks,
jim
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- Wootable
- Rocketeer
- Posts: 57
- Thanks: 0
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I find it peculiar that the TS made a generalising statement about the support of Rockettheme, but the statement is based on a singel experience.
"I love the themes but they are worthless when they don't come with sufficient documentations or customer service to solve problems."
I myself has nothing bad to say about the support as it is in my opinion very good. And this is my opinion, and not a generalising statement. I am pretty confident several members will agree with this view.
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