hi glenn,
sorry to hear that boris and you are unhappy with the support.
first of all i would like to point out our
terms of service
which include the following:
13. Support: RocketTheme offers these extensions and designs ‘as is’, with no implied meaning that they will function exactly as you wish or with all 3rd party components and modules. Further, we offer no support via email or otherwise for installation, customization, administration, etc. A private members-only forum is available to Template Club members. RocketTheme does not commit to monitor these forums, but we reserve the right to respond and answer questions. You acknowledge by your use of the extensions that it is at your sole risk, and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with the extensions.
...
hope this helps, kat

Great. Everything in this site suggests that support is available... including the forums in which I've read answers to numerous questions and where it APPEARS that support is being given. But in section 13?! of the agreement, you declaim any responsibility for support?!