For anyone who has ever played Killer Instinct - Monster Post ;D
stonelotus wrote:
I think you'd be amazed how many people would buy a one-off template at the same price of a 3 month membership if they had non-expiring access to a support forum for that specific template. Solution? Create a user group for each template offered as a one-off in a specific forum for that template. They don't get access to the members' forum, only to the template specific forum.
Non expiring access is an issue. $50 for endless support access (even if it isn't always supplied by the company) There is no incentive to renew ever. I would like to see any product (particularly an information one priced at $50) which offers free endless support. Find me this product and we discuss endless support more. Otherwise :-X
If you read my other post you would see I actually offered this as an option (though with low renewal fees) But Andy said it was simply impractical with the subscription system.
stonelotus wrote:
If you notice, most of the complaints that come from unhappy customers (at least the ones voiced on the forums) fall into two categories. 1) price and 2) lack of continuing support. The price issue is easy to counter. Simply look at what everyone else offers. Hand down, RT is the best bang for your buck. But that doesn't mean there isn't room for improvement to the overall system, simply that no one has a valid gripe about pricing. The lack of continued support however, is not as easy to dismiss regardless of how the bandwagoneers try to dismiss it. I see several poor analogies being thrown around but any of them can easily be countered.
So counter them. ;D Analogies don't serve to provide evidence of a point, they are simply a tool to show what the writer is trying to say in an easier to understand fashion. I use them for that purpose.
The 'lack of continued support' is because that is one of the core products of RT really. You say it yourself you can get the templates for free. Or could pay the minimum and keep using the templates on multiple sites in violation of the license. Why stick to the license at all or enroll at all? - Because of the forums, and because of the convenience of the downloads here.
That is all RT has over the pirate sites. The community. That is why they need to be careful with the access to it. That is why the community is a core part of the renewal benefits.
As for room for improvement, why does it need too be improved because it doesn't align with the desires of a tiny fraction of the customer base, whose needs and wants are different from the original intention of RT? (insert monthly train tickets analogy here)
Yes if 'improved' it would provide an option for those who don't need or want club membership. But would this actually improve RT as a business? Would it mean the company made a significant enough profit that it warranted the change?
I am still not convinced that the benefits to RT outweigh the liabilities, and the cost.
stonelotus wrote:
Maybe for a web designer who wants to use multiple templates over an extended period of time but that shuts out a whole 'nother sector of buyers... the person or business who only wants and/or needs one template. Catering only to the former is elitist and in the long run self-defeating. For instance, FF may be "better" than IE but they have significantly less market share so it's pointless to only develop for IE. Likewise it wouldn't be smart to only develop with IE in mind.
Now it is your analogy that is flawed. IE is 70% of the market. One off purchasers would be less than 10% of the template market if that. What you are now saying is that a designer is stupid for aiming his site at IE and should be aiming at FF instead.
If I had a great website idea that would be very popular and for some reason the implementation on both browsers would going to be prohibitively expensive, so I had to chose one. I would choose IE. Because it is the market.
RT chose the 'club' people because they are the market with the buying power and desires. The one off market are exactly that -one off- purchases. There is no renewal fees unless they are 'ripped off' by having to pay for forum access. So RT spends time and money catering to a market that makes up a small segment of the overall market, and does not provide recurring revenue.
I still fail to see the benefits outweigh the costs.
stonelotus wrote:
I've actually thought of this but this would inevitably end up infringing on RT's licensing when people started offering modded or fixed template files. Piracy is already rampant enough not that I actually believe most people involved in it would ever have been able to or paid for membership anyway.
You would have to ban posting of modified templates yes, but it would still be better than no forum access at all. (which incidentally one offs still have forum access, just only a couple of forums.) So would it be better?? Not sure.
stonelotus wrote:
Or ask Andy to create a new level of membership that is $1000 a year or something and includes full RT support (with a cap on number of sites perhaps)
Or a charter life member - $500 for unlimited lifelong (life of the website/company) access at the Pro level to RT templates. (no extra benefits except an even cooler forum logo than pros. )
Then people can have their cake, and even eat it too, but for an appropriate price, and not $50.
I don't see anything wrong with this at all. Hell let's get a support wiki set up. Let's get FAQs up. Throw up some tutorials and videos. The funny thing is that RT wouldn't even have to do the work. Practically all the support given here has come from the community and then from an even smaller pool of regular forum users. Offer people who help set up a support system a free month or some other goodie that wont have to come directly out of RT's pocket. Either way RT gets a support system for free and all members and former members are happy. And who said you couldn't please all of the people all of the time? ;P
I actually like this idea SL. Good call on the wikis etc. ;D No arguments here.
stonelotus wrote:
I've seen several people sit here and say that the current system is best, and if it's not broken don't fix it but I'm here to tell you it can be fixed because some of it is broken. Maybe not for you (and by you I don't mean you specifically), but certainly for others. Example of broken? The member submission forum vs. the template specific forums. ALL members should have access to the template specific forums because the only issues that should be addressed in thos forums is template specific problems and fixes. The member submission forums is where people give away goodies like Youyou's kickass mobius experiment. WOOHOO FREE TEMPLATE ACESSIBLE TO NONMEMBERS. That, my friend, is broken.
But it's not broken. Non members don't have access to the submissions forum. (at least I don't think they do never checked to be honest.)
stonelotus wrote:
I'm not stealing anything by going into a forum for a template I paid to use and asking someone how to change a header. RT loses nothing because the person who replies with a fix is probably another member. RT does lose, however, when anyone registered on the forums can download a cool ajaxified version of one of their popular templates for free. Broken.
You aren't stealing anything from that forum no, but you could steal the template elsewhere then come to the forum and 'pretend' to be a paying customer.
stonelotus wrote:
First of all I want to say your site and your work kicks ass. I'm on the Joomla extensions directory every single day like a kid on Christmas so that's how I first found out about ninjoomla. Mhmm... I was one of those thousand people who graciously took your freebies and didn't donate. Why? My PayPal/bank account account is jacked up at the moment (gotta love clients who bounce checks then disappear). PM me your name and mailing address and I'll gladly send you a money order for a donation. Why? because you do kick ass work, your extensions are innovative as hell, and dammit you're just a good guy. You have to ask yourself though, "I said these extensions were free, and these over here were donationware, why would someone donate for the free ones?".
Thx for the compliment btw.
I donate for free stuff if it's good and I like it. I want the developer to make more. Like I said I wasn't using it to express dissatisfaction, but rather to show how people don't pay when given the choice. Which it shows well. 0% paid when they didn't have to. .1% if I count you in. ;D
stonelotus wrote:
Now I gotta ask, out of those thousand downloads, how many of those people do you think are actually using your extensions or just downloaded them out of curiousity (like me)? how many do you think are using them for clients (i.e. making money from them)? how many do you think are what I like to call "collectors" who simply have a compulsion to download every Joomla extension they can and end up using less than 1% of them?
No idea to be honest, and not so relevant to the argument. At least a few would be. Especially the CSS. the CB layout sux. 
By this argument are you saying that RT should allow anyone to download templates then only bill those that use them? (otherwise what is your argument?)
stonelotus wrote:
I know of dozens of places to get every RT template, including source files, and pay nothing. I still joined RT for a three month membership, which ran out like in Jan or Feb, and I still plan to get a pro membership when funds allow (although anyone who has more money than they know what do do with is always welcome to hook me up). I also don't use any templates that weren't available when my membership expired. I don't even use a rockettheme template on my own site and only have one template in use on a friend's site. I do have clients who have sites based on RT templates that weren't done by me. But anyway, so tell me, what was the point of me signing up for something I could get for free anyway? It's called honesty. I appreciate the work RT does and I feel the price they ask is fair. If they offer it for free, they may get a donation from me, they may not. I simply don't have the disposable income to donate to every I think does a good job in this world. I know I sure as hell don't get donations for helping people.
And if no one pays RT won't have the disposable income to produce templates anymore.
It's not just the honesty that drives people to sign up, though that is a factor. It's the forum and the convenience. They are the motivators to sign up and hang around. You want to open them up for a reduced price. Which means a drop in RT income. A drop they would have to pay and put in work to implement.
I still fail to see the advantage to RT. Advantage to one off buyers yes, to RT no.
stonelotus wrote:
Bottom line. The exploiters will always exploit and they don't always have the same motivation. Offering access to template specific support, where no modded files or revised templates, are available will do nothing to further exploitation.
Yes, totally agreed which is why I am against encryption and copy protection, it only hurts the end users.
However, the forums are a totally different kettle of fish. You can't pirate them. That is why they are the thing that should be protected. If they are opened for no cost or low cost, lots of people who wouldn't deliberately pirate a template, will still simply stop paying because there is no need to pay anymore and like you they have to make choices about their disposable income.
Only 1 in 1000 people will chose to pay if given a choice(going by my experiences). So by opening the forums for free/low price approximately 999 out of every thousand RT customers would stop paying. Fantastic business idea! Why didn't Andy think of it sooner.
Lets take another example. Community builder is easily the single most popular extension out there with over 50,000 registered on their site. How many of them donate? Judging by recent posts made by CB people that I have read, its about that .1% again. They get most of their money from the subscription for documentation, that again people complain about because they want total access for free! it is why they are now starting to charge for the plugins they make. Donations just aren't keeping them afloat.
To counter your bottom line about pirates, the real bottom line is people won't pay if they don't have to. This is why the forums are closed to paying customers. Because otherwise RT will sink. This isn't debatable, there isn't a single extension or open source project in the world that makes enough money from donations to pay the people who work it. Because people don't donate.
So completely open forums are -out-
Back to access only to the forum for the template you paid for. I just offered this in my post. Andy said they can't do it because it is too complex. Done. Issue solved. ;D No need to continue.
stonelotus wrote:
you mean that forum "takes approximately 15 seconds to install into a Joomla site."? c'mon, hyperbole's fine here and there but there would be no need to spend any fortune implenting some simple user groups and permissions changes.
The changes aren't simple. I offered the best solution, and it was 'too complicated' and didn't offer a good enough return. This from the people who are working on the forum and the subscription tool, so they understand it.
stonelotus wrote:
Maybe put up a poll and see who many people want it.
excellent idea. you'll get more response from a poll than you ever will on the forums. Hell, I cna't believe how much time I'm spending just writing this single post :\
That makes two of us. 
stonelotus wrote:
Dan, thanks for you insight and talking the time to share them. And thanks for your awesome work over at
www.ninjoomla.com
Andy, thanks for popping in and at least letting us know you're listening and paying attention and open to suggestions whether you implement them or not.
Ditto the thanks Stonelotus. You really got me thinking. I know it might seem like I am picking on you, but I am not. I like your vision, and as I said before I want it to work, but I can't see any benefit for RT, and a lot of risks and loss.
stonelotus wrote:
To the bandwagoneers, learn to think outside of just your needs. If your needs are fulfilled by the current system, great. I am truly happy for you but your needs are your own and to stunt progress simply because your needs are fulfilled is just plain silly. You don't speak for the community as a whole any more than I do and swarming on someone who feels they have a legitimate complaint and keeps it somewhat civil is just bad form. Go look at the oldest RT club templates. Their great. They certainly fulfill my needs. I don't need suckerfish, transmenu, rokmoomenu, rocketfish, moofish, moorocket, transsuckermoorocketfish and god knows what else will be cooked up. I do web design, I don't need a control panel dropdown login, 20 different color variations, 8 module variations, and 16 module positions. Neither does anyone else honestly but we like it because it's cool as hell and opens up greater possibilities for us. That's progress baby. Should RT have stopped back at Versatility?
I requote you
learn to think outside of just your needs
That's what this discussion is about isn't it? The needs/wants of the one off purchasers.
RT's needs should be foremost, because they need to survive on this system, and I still see no benefit for them that isn't outweighed by the risks and negatives.
(except in the solution I posted which was too complicated for the subscription system to handle)
Back to the rest of your quote. It may not be swarming, but an expression of feelings. They are speaking that they don't feel the need to change it. 2 (more?) people do, but most don't.
Thats the feelings of the community. You may feel swarmed because you are lacking support. Which shows the community feelings about the need for this change.
Regardless, everything we say here is for naught.
Because ultimately RT is not a democracy. Everything is up to Andy, and he has already said a multi susbcription system is too complex. Which leaves us only with total forum access which as I said above would mean the end of RT
Aint broke don't fix it - is not the right saying here.
Aint broke, don't break it - is what it looks more like to me.