You've also perfectly illustrated my point; why didn't Servint suggest those things during the exchange above ?
What time of day was it?
You might want to ask Reed (the owner) at ServInt that question and I am sure he would address it promptly.
I use Plesk on my setup and might be a better choice for you to manage your server.
The new version works well and the tools are easy to use.
I also setup my sites to allow SFTP and Secure Shell so I can do Linux command line as needed. Using WinSCP and Putty (both free) I can handle any issue that comes up and if needed you can always fall back on ServInt support.